During the month of August consumers can share their expectations about customer support.
Bellevue, Wash. – (August 6, 2008) – Fuze Digital Solutions announced today that they have teamed with gethuman.com to find out what consumers think about online customer service. For the first time on the gethuman.com website, consumers looking for customer service from over a thousand companies will have an opportunity to give feedback about their expectations for customer care. Gethuman.com is known for its customer advocacy and advice for consumers looking for the best in customer service. Tens of thousands of people each day go to the gethuman.com website to find the best way to contact an enterprise for customer support. The Fuze survey during the month of August will collect aggregate feedback about phone, chat, and email channels across a broad spectrum of companies and industries.
“Fuze and our award-winning customer care solution, the Fuze SuiteTM continue to raise the bar for companies looking to provide excellent customer service,” said Chuck Van Court, President and Founder of Fuze. “We feel that partnering with gethuman.com is a unique opportunity to find out what consumers expect.” He added, “Fuze will share a summary of survey results with our clients in order to help them remain competitive and keep service levels in line with customer expectations.”
Walt Tetschner, manager of gethuman states, “The Fuze focus on customer expectations is perfectly consistent with the gethuman mission which is to improve the quality of customer service by listening to what consumers want. Kudos to Fuze for reaching out to consumers and asking them for their opinion.”
The survey is online now at http://www.gethuman.com/fuzesurvey.asp. Results of the survey will be given to Fuze customers or other companies that help drive end consumer traffic to the link. Companies who wish to see the results of the survey can participate with Fuze. To learn more, contact Fuze at 425-649-1246.
About gethuman.com
The gethuman™ movement was created from the voices of millions of consumers who want to be treated with dignity when they contact an enterprise for customer support. The gethuman goal is to convince enterprises that providing high quality customer service and having satisfied customers cost much less than providing low quality customer service and having unsatisfied customers. Through a combination of consumer feedback and collaboration, gethuman strives to provide an ongoing resource for consumers and companies looking for examples of excellent customer service.
About Fuze Digital Solutions
Seattle-based Fuze Digital Solutions, LLC is an employee-owned company providing enterprise-grade customer care solutions backed by flexible and personalized support. The Fuze SuiteTM enables companies to build and sustain customer loyalty by facilitating education, communication, and collaboration with customers during the support process. The Fuze Suite is a robust set of modules that are web-based and easy to manage, helping companies provide outstanding and consistent care across all support channels including website, chat, email and phone. Fuze customers include Fujitsu, Sutherland Group, CareerBuilder.com, SonicWall, Oregon Health & Sciences University, NOAA, Midway Games, Turbine, 17 AAA clubs and over 50 financial institutions including Lockheed Federal Credit Union. For more information, call (425) 649-1246 or visit online at www.fuzeds.com.
Media Contact:
Jean Van Court
Fuze Digital Solutions
425-649-1246
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