Freshdesk Launches Freshsales, The CRM for High-Velocity Sales Teams

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Fed up with having to integrate multiple complex tools, Freshdesk built the solution their high-growth business needed

San Bruno, Calif., June 22, 2016 – Freshdesk, a leading cloud-based customer engagement software provider, today announced the launch of Freshsales, a customer relationship management (CRM) solution and sales system designed for online businesses. Sales teams require multiple integrated systems to do their jobs effectively: lead, deal, and account management; email and phone integration: user behavior tracking; lead scoring; visual sales pipeline; and reporting. Freshsales is the only CRM on the market to offer all of these key capabilities with the ease of use that Freshdesk customers have come to expect.

“For years, our sales team struggled with trying to integrate all the products we needed into one of the leading CRM tools — but in the end, it was still just an expensive manual dumping ground for data,” said Girish Mathrubootham, founder and chief executive officer of Freshdesk. “As a fast growing SaaS business, we needed a solution that empowered our sales team with context based on user activity, prioritized leads based on engagement, and enhanced sales rep productivity. Sick of cobbling together a system that had already cost hundreds of thousands of dollars, we decided to build Freshsales.”

Starting today, Freshsales is available to power sales teams with all of the following capabilities:

  • Built-In Phone and Email : Sales teams no longer have to switch between three different systems to communicate with leads or worry about tracking these interactions. All conversations are automatically captured.
  • User Behavior Tracking : Understand prospects immediately with visibility into actions they have taken — analytics like page visits, downloads, adding users, and all other feature exploration.
  • Lead Scoring: Sales teams are presented with a prioritized list of leads, ranked according to a customized list of behavior signals.
  • Visual Sales Pipeline: Deals appear in a familiar graphical view that makes it easy for teams to take an instant read of the sales landscape.
  • Contact, lead, deal, and account management: Each record is richly detailed, packed with the actionable insights to close deals.
  • Reports: Easy-to-use standard reports.
  • Mobile apps : iOS and Android apps to provide access on the go.

“We’re excited to be among the first adopters of Freshsales,” said Mohammed Ali, CEO and Founder at Primaseller. “It is a great CRM that combines key features we needed like web tracking and email integration. The team is very responsive to feedback and at this rate I’m sure it will grow to become an indispensable tool for anyone selling online.”

Freshdesk recently passed the 80,000 customer mark and was the only company added to Gartner’s Magic Quadrant for the CRM Customer Engagement Center this year. Freshdesk’s suite of products now includes the flagship product, Freshdesk, a cloud-based software solution that allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution; Hotline.io, an in-app support and engagement platform for mobile-first businesses; and now Freshsales, an all-in-one CRM solution for small teams.

For more information and pricing details, please visit: http://www.freshsales.io.

About Freshdesk

Freshdesk Inc. is the leading provider of cloud-based customer engagement software. Freshdesk’s suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution; Hotline.io, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for online businesses. With powerful features, an intuitive interface and a freemium pricing model, Freshdesk’s products are widely used by teams and companies of all sizes, from SMB to enterprise. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshdesk is backed by Tiger Global Management, Accel Partners, and Google Capital. The company has over 80,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. For more information, visit http://freshdesk.com.

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