Five9 Announces Two New Vice Presidents


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PLEASANTON, Calif. (June 13, 2007) – Five9, Inc., the leading global provider of on-demand call center solutions, today announced that Sam Shkrabov and Mark Sigal have been named VP of Product Development and VP of Release Engineering and Quality Assurance, respectively. With proven experience in software product development, Shkrabov will be responsible for architecture and design of all major capabilities of the Five9’s on-demand virtual call center service, the Five9 Virtual Call Center™. An experienced engineering professional, Sigal will be responsible for all engineering activities associated with rolling out new functionality in the Five9 Virtual Call Center, as well as overseeing the testing and quality of new product releases at Five9.

“Sam and Mark will be excellent additions to the Five9 management team,” said Brian Silverman, CEO of Five9, Inc. “The experience they possess in the VoIP and call center technology industries, as well as their leadership skills will augment our management team and help Five9 accelerate our delivery of new product capabilities to market”

Sam Shkrabov has a proven track record in software development, bringing more than 20 years of experience to the position. Before Five9, Shkrabov held management positions in software engineering for early stage communication firm, Zultys Technologies, and the pioneer in the call center field, Genesys Telecommunications, where he developed next generation IP-based contact center solutions. He holds an M.S. in Electrical Engineering from Moscow Academy of Oil and Gas Technology.

“This is an exciting time for Five9,” said Shkrabov. “It is a unique opportunity to be associated with an organization with such a strong product, and the largest engineering team in the on-demand call center industry.”

Mark Sigal, the former VP of Engineering at Zultys Technologies, brings over 25 years of engineering management and software development experience to the position. Prior to Zultys, Sigal worked for Zarak System (acquired by Spirent Communications) as the director of software development where he played an important leadership role in the architectural design and implementation of the Zarak’s telephony testing equipment. Sigal began his career working in a variety of R&D and engineering positions in Russia. He holds a Ph.D. in Computer Science from the University of Moscow, and a B.S. in Computer Engineering from Technical University, Nizhny Novgorod, Russia.

“By leveraging our extensive engineering team in Nizhny Novgorod, my goal is to ensure that Five9 continues to produce a high-quality solution that will lead to the ultimate success of our customers,” Sigal stated. “Five9 prides itself on delivering the industry’s most comprehensive on-demand call center solution, and my goal is to increase the output of our engineering team while augmenting it with the necessary processes and procedures that will allow us to continue to deliver a high-quality solution”

About the Five9 Virtual Call Center™
The on-demand Five9 Virtual Call Center™ enables companies of any size to build a comprehensive, feature-rich contact center – anywhere in the world – without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9’s on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.

Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.

About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning on-demand Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit

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Media Contact

Heather Fitzsimmons
MindShare PR
[email protected]

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