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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Editor's Picks
Finding Subscription Success: Three Strategies for Grocers and Omnichannel Retailers
Sarah Jarvis
-
April 12, 2024
AI Image Generators for B2B: Do they pass the subject matter expert test?
Kristin Zhivago
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April 12, 2024
Is AI Right for Your Company?
Sharon Drew Morgen
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April 10, 2024
Data: The Secret Weapon in Winning the Battle for Consumer Attention
Kelly Waller
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April 10, 2024
How Sales Enablement Supports Customer Experience
Syed Balkhi
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April 8, 2024
From Bait-And-Switch To Roach Motels: Common Dark Patterns Schemes
Jenn McMillen
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April 8, 2024
Overcoming Generative AI Limitations To Maximize Call Center Excellence
Trey Doig
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April 8, 2024
4 Impactful Use Cases for AI in Product and Device Support
Galina Ryzhenko
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April 8, 2024
GenAI as a Catalyst for Workforce Enhancement: 10 People Strategy Considerations
Amanda Davis
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April 5, 2024
Rebellion at Dollar General! So What?
Mohamed Latib
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April 3, 2024
Thought Leadership Articles
Finding Subscription Success: Three Strategies for Grocers and Omnichannel Retailers
Sarah Jarvis
-
April 12, 2024
GenAI as a Catalyst for Workforce Enhancement: 10 People Strategy Considerations
Amanda Davis
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April 5, 2024
We are amid a GenAI revolution. GenAI burst into our personal and professional lives so abruptly in 2022 that many companies are still playing...
GenAI Language Models: Scope and Typical Use Cases
Thomas Wieberneit
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March 29, 2024
After writing a good number of times about how to responsibly use AI, especially generative AI and how to find the first use cases...
Role of Chief Customer Officer: Ensuring that Customer-Centricity is at the Heart of Business
Mark Daoust
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March 19, 2024
The role of CCO has historically been viewed as a bridge between the customer and the business, primarily focusing on customer service and corporate...
How to Increase the Influence of B2B Marketing: The Content Value Equation
Ardath Albee
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March 15, 2024
Value. It's become a buzzword of little…value. What does it mean to B2B buyers? Often, companies think of value in relation to their business...
Think Tank Discussions
8 Signs That Your Team or Company May Not be a Customer First Team
Cassius Rhue
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March 28, 2024
While your slogans, support site, and company all promote customer first, here are eight signs that this may not be the truth.
Why You Need to Choose and Use Performance Metrics Carefully and Beware of . . .
David Dodd
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December 8, 2023
How Soon Will AI Replace Customer Service Agents?
Mark Hillary
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October 10, 2023
The One Thing Every Customer Experience Person Should STOP Doing Right Now
Cassius Rhue
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August 30, 2023
ChatGPT AI: What can possibly go wrong?
Kristin Zhivago
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May 22, 2023
Should Companies Take a Stand on Social Issues?
Shaun Smith
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May 8, 2023
Industry News
Dovetail Launches Channels, Redefining How Product Teams Leverage Customer Insights
News Editor
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April 12, 2024
New solution will help companies build products people love and actually need by understanding and meeting their requirements
Redefining Finance: Auditoria.AI Introduces the First Domain-Specific Small Language Model for Finance, Accounting, and Procurement
News Editor
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April 9, 2024
Coveo Introduces Two New Groundbreaking GenAI Business Applications and 15+ AI Innovations in the New Coveo Spring Release
News Editor
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March 29, 2024
Acqueon and Cresta Launch AI-Powered Revenue Generation and Recovery Solution
Nathan Ziv
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March 26, 2024
Sagility Acquires BirchAI, a GenAI Company in the Healthcare Space
News Editor
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March 26, 2024
New Posts
Finding Subscription Success: Three Strategies for Grocers and Omnichannel Retailers
Sarah Jarvis
-
April 12, 2024
The Art of the Cold Call: Mastering the Classic Sales Technique
Manash Chaudhuri
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April 12, 2024
AI Image Generators for B2B: Do they pass the subject matter expert test?
Kristin Zhivago
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April 12, 2024
Data clean rooms for retailers: The secret to unlocking deeper customer understanding and strengthening CX
Michelle Huff
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April 12, 2024
3 Rules for Brands Wanting to Capitalize on the Evolving Creator Economy and Make The Most of Their Influencer...
Andrew Higgins
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April 12, 2024