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For a Great Service Experience, Engage with Customers in Their Native Languages
Thursday, May 27, 2021 10-11 a.m. PT (1-2 p.m. ET)
Less than five percent of the world’s population speaks English as a first language. And, 74 percent of consumers prefer to buy products in their native language. Yet global businesses often overlook the importance of providing multilingual support to their customers.
Learn how BlueJeans, a video conferencing provider, handled an exploding volume of customer interactions requiring translation. Industry experts will discuss why well-translated user content needs to be considered beyond simple chat conversations.
Speakers:
• Heather Morgan Shoemaker, CEO, Language I/O
• Dipen Shah, Director of Technical Support, BlueJeans
• Belén Agulló García, Ph.D., VP of Learning, Nimdzi Insights
• Kaarina Kvaavik, Chief Business Officer, Language I/O