With new technology like Apples FaceTime (iPhone 4, new iPod touch or Mac) staff at the Starwood Hotels and Resorts can add a personal touch to their customer experience.
“We find customers enjoy seeing the person behind the voice,” said Mike English, vice president Customer Contact Centers. “FaceTime is a great way for representatives of our over 1,000 hotels in the Starwood family to interact with guests in a very personal way.”
With Verizon about to bring on millions of new iPhone users; adopting FaceTime is a smart move for any company. Imagine if you called your bank and had the opportunity to FaceTime with the rep, or your Accountant or Travel Agent.
Great use of technology to improve your customer experience
