Eptica continues double digit growth in Q3 2014


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Software company increases investment in R&D and expands customer base

Reading and Singapore, 31st October 2014, Global multichannel customer interaction software company Eptica today announced that its Q3 2014 revenue jumped 17% on the same period in 2013, bringing total revenue in the year to date to $8.42m (£5.24m).

The combination of an increased focus on the customer experience and the strengths of Eptica’s innovative, linguistic-powered customer engagement software is driving expansion of the company’s customer base. During Q3, Eptica signed new customers in the financial services, insurance and retail sectors, including Allianz, Card Stop, Klesia, MFP Services and The Works.

Early in Q3 Eptica introduced Eptica 9.1, the latest version of its multichannel customer interaction software suite. This focuses on the agent experience, with advances including an enhanced user interface, automatic multilingual spell check, modern design and an improved agent response panel. By increasing usability Eptica increases agent satisfaction and productivity, enhancing efficiency and the customer experience.

Eptica’s continuing commitment to Research & Development was also underlined by the opening of a new Product Development Centre in Nantes, France. This facility operates alongside the existing Product Development Centre in Paris and has a particular focus on linguistic technology.

“Our success in Q3 2014 demonstrates that Eptica is becoming the platform of choice for companies looking to deepen engagement with their customers,” said Olivier Njamfa, CEO and Co-founder of Eptica. “Thanks to our investment in research and development, and introduction of new technology with Eptica 9.1, we are seeing strong and sustained growth moving forward.”


About Eptica
Eptica is the European leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice.

The Eptica customer engagement platform is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services™, advanced linguistic capabilities that enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service.

Today, more than 400 organisations across all industries and in 15 countries rely on the power of Eptica’s platform. They include AXA, Dixons Carphone, Domestic & General, AirAsia, Hastings Direct, L’Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica’s continuing innovation and strong performance has resulted in the company’s inclusion in Gartner Magic Quadrants for the last four years. In 2014 it was the sole European company in the 2014 Magic Quadrant for the CRM Customer Engagement Center.

For more information visit www.eptica.com, connect with us on LinkedIn, follow us on Twitter, Facebook or read our blog.

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