ePlus Technology Recognized by Cisco for Excellence in Customer Satisfaction

0
8

Share on LinkedIn

ePlus Technology Recognized by Cisco for Excellence in Customer Satisfaction

HERNDON, Va., Feb. 2, 2010 (GLOBE NEWSWIRE) — ePlus inc. (Nasdaq:PLUS)
today announced that its wholly owned subsidiary, ePlus Technology inc., has
again achieved a Customer Satisfaction Excellence Gold Star from Cisco. This
designation recognizes ePlus for delivering outstanding customer service to
customers in the United States.

“We’re pleased to be recognized by Cisco with this highest customer
satisfaction distinction for the fifth consecutive quarter,” said Jerry
McIntosh, vice president of advanced technology solutions for ePlus
Technology. “Achieving Cisco Channel Customer Satisfaction Excellence again
this quarter reinforces our commitment to delivering integrated Cisco
technology solutions with the highest quality customer experience,
empowering them to reduce risk and enhance efficiency–and change the way
they work.”

“Customer service is a cornerstone of the Cisco Resale Channel Program.
We are pleased to recognize and congratulate ePlus for achieving outstanding
customer satisfaction,” said Edison Peres, senior vice president of the
worldwide channels go-to-market group at Cisco.

Cisco measures the customer satisfaction levels achieved by its Gold,
Silver, and Premier Certified partners based on regional target goals,
providing a weighted average of a partner’s pre- and post-sales support over
a rolling 12-month period. Partners that achieve outstanding customer
satisfaction are awarded the Customer Satisfaction Excellence Gold Star.

The Cisco Resale Channel Program provides a framework for partners to build
the sales, technical, and Cisco Lifecycle Services skills required to
deliver Cisco solutions to customers. Through the program’s specializations
and certifications, Cisco recognizes a partner’s expertise in deploying
solutions based on Cisco advanced technologies and services. Using a
third-party audit process, the program validates partner qualifications such
as technology skills, business best practices, customer satisfaction, and
pre-sales and post-sales support capabilities–critical factors in choosing
a trusted partner.

ePlus is a Cisco Gold Certified Partner and has achieved Cisco Master
Specializations in Security and Unified Communications as well as the Cisco
Managed Services Master Certification. In addition, ePlus holds Cisco
Advanced Specializations in Routing and Switching, Data Center Storage
Networking, Data Center Networking Infrastructure, and Wireless LAN as well
as Cisco Authorized Technology Provider (ATP) designations in Cisco
TelePresence, Video Surveillance, and Data Center Unified Computing. For
more information about Cisco solutions from ePlus, visit
http://www.eplus.com/cisco.

About ePlus inc.

ePlus is a leading provider of technology solutions. ePlus enables
organizations to optimize their IT infrastructure and supply chain processes
by delivering world-class IT products from top manufacturers, professional
services, flexible lease financing, proprietary software, and patented
business methods. Founded in 1990, ePlus has more than 625 associates in 20+
locations serving federal, municipal, and commercial customers. The Company
is headquartered in Herndon, VA. For more information, visit
http://www.eplus.com, call 888-482-1122, or email [email protected].

ePlus(R) and ePlus products referenced herein are either registered
trademarks or trademarks of ePlus inc. in the United States and/or other
countries. The names of other companies and products mentioned herein may be
the trademarks of their respective owners.

Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco
Systems Inc. in the United States and certain other countries.

Statements in this press release that are not historical facts may be deemed
to be “forward-looking statements.” Actual and anticipated future results
may vary materially due to certain risks and uncertainties, including,
without limitation, possible adverse effects resulting from the recent
financial crisis in the credit markets and general slowdown of the U.S.
economy such as our current and potential customers delaying or reducing
technology purchases, increasing credit risk associated with our customers
and vendors, reduction of vendor incentive programs, the possibility of
additional goodwill impairment charges, and restrictions on our access to
capital necessary to fund our operations; the demand for and acceptance of,
our products and services; our ability to adapt our services to meet changes
in market developments; the impact of competition in our markets; the
possibility of defects in our products or catalog content data; our ability
to hire and retain sufficient personnel; our ability to protect our
intellectual property; our ability to consummate and integrate acquisitions;
our ability to raise capital and obtain non-recourse financing for our
transactions; our ability to reserve adequately for credit losses; and other
risks or uncertainties detailed in our reports filed with the Securities and
Exchange Commission. All information set forth in this press release is
current as of the date of this release and ePlus undertakes no duty or
obligation to update this information.

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.

ADD YOUR COMMENT

Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here