Eliminate #hashtag spam (ATT: #custserv folks)


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Hashtag spam occurs because when you follow a hashtag you will see ALL uses of it, even if some of the tweets come from people who you have banned. The current example on #custserv involves an account at @mindtouch. Hundreds of repeated messages have polluted the #custserv hashtag making all but useless. This shouldn’t happen — it’s clearly a problem that Twitter isn’t addressing.

However, the solution for the end user is simple, if you use TWEETDECK (and perhaps other clients that include filtering). In Tweetdeck, click on the wrench in the upper right hand corner (that’s where your settings live). Then click on the Global filters option in the menu on the left.

You have the option of globally filtering by source, name, words, etc. Enter in #mindtouch in the “from people” box, and just for good measure add mindtouch in the words field. Save using the button on the bottom, and done.

Best is that you can filter ME out too, or really anything you choose. My faves to kiss goodbye are Trump, and MLM in the word field.

Please retweet this if you can.

(Here’s what it looks like once done)

Republished with author's permission from original post.

Robert Bacal
Robert began his career as an educator and trainer at the age of twenty (which is over 30 years ago!), as a teaching assistant at Concordia University. Since then he as trained teachers for the college and high school level, taught at several universities and trained thousands of employees and managers in customer service, conflict management and performance appraisal and performance management skills.


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