eGain establishes direct business operations in Germany


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Customer service and eCommerce industry veterans will lead eGain Deutschland

Sunnyvale, CA (Dec 8, 2011): eGain (NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction software, today announced the launch of eGain Deutschland. This expansion builds on the success of edgetec, a joint venture between eGain and SCHOLAND & BEILING. edgetec has deployed eGain solutions to power multichannel customer service strategies for market leaders in the eCommerce, retail, telecommunications, and financial services sectors.

“German-speaking markets present a tremendous opportunity for growth,” said Ashu Roy, CEO of eGain. “Our experience with edgetec provides a compelling business case and a successful operating template.”
eGain Deutschland will deliver localized versions of eGain’s Customer Interaction Hub software suite with best-of-breed applications for knowledge management, multichannel service, and interactive sales. The company will build on edgetec’s model of combining proven customer experience strategy, innovative eGain software, and quality service.

“Customer service is our passion and profession,” said Dirk Scholand and Sven Beiling, joint Managing Directors of eGain Deutschland. “We intend to lead the German market by helping clients redesign their customer experience.”
Dirk and Sven are veterans of the European customer service and eCommerce industry. As senior executives at leading international brands, they directed customer management operations for over a decade. Recently, they joined hands to build SCHOLAND & BEILING into one of the preeminent customer care consulting companies in Germany.

About eGain

eGain (EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels. Hundreds of the world’s largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs).

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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Jamie Abayan
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Kristin Miller
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Charlotte Fletcher
Cohesive Communications
+44 (0)1291 626200
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