EDS to pay interim damages of


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Sir Vivian Ramsey, judge in the long-running BSkyB vs EDS case has instructed Hewlett Packard, owner of the EDS business, to pay interim damages of £200m (US$317 million).

Sky had alleged that EDS had made fraudulent claims and negligent misrepresentations to win the bid to design, build, manage, implement and integrate the process and technology for a new CRM system for Sky’s customer contact centres.

The judge has found in favour of Sky who claimed damages of £709 million (US$1.13 billion).

Damages must be paid by February 17th 2010, though HP is seeking permission to appeal the judgement.

Read my other CustomerThink coverage on this case:
http://www.customerthink.com/article/bskyb_v_eds_crm_legal_case; http://www.customerthink.com/blog/bskyb_wins_eds_act_fraudulently_in_1_6_billion_case_appeal_expected; http://www.customerthink.com/blog/perjury_harms_eds_defence_in_1_13_billion_damages_lawsuit; http://www.customerthink.com/blog/bskyb_vs_eds_identifying_and_valuing_1bn_lost_business_benefits

Francis Buttle
Dr. Francis Buttle founded the consultancy that bears his name back in 1979. He has over 40 years of international experience in consulting, training, researching, educating, and writing about a broad range of marketing and customer management matters. He is author of 15 books, has been a full professor of Marketing, Customer Relationship Management, Relationship Marketing, and Management.


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