Do You Need A CMO?


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The answer is, without question, yes. However, all companies have one. In companies that are too small to invest in a full-time CMO, the CEO is the defacto CMO whether he or she sees it that way or not.

Recently, Wrigley (the gum company) announced they were eliminating the separate CMO position. The reasons are not clear as the standard “we appreciate the contribution…” is what was publicly stated. However, they do not appear to be searching for a new CMO. Possibly because the gum category is in decline and they are looking to cut costs.

Whether this is a good idea or not, I cannot say, but I do note they also stated that “marketing would be overseen by Casey Keller, Wrigley North America president…”

All companies have a CMO, whether he/she is full-time or part-time, is not the point. Whether they have the responsibility and authority to truly oversee “Marketing” is the real issue.


Republished with author's permission from original post.

Mitchell Goozé
Mitchell Goozé is the president and founder of Customer Manufacturing Group. His broad scope of business experience ranges from operations management in established firms, to start-up and turn-around situations and mergers. A seasoned general manager, he has headed divisions of large corporations and been CEO of independent firms, always focusing the company strategy on the most important person in business . . . the customer.


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