Overscriptosis – Hardening of the Demo
Symptoms: Following a rigid vendor-created demo script, regardless of the needs or interest of the customer. Difficulty in determining if the demo is live or recorded, even with the presenter’s mouth moving in the front of the room.
Examples: “Let me check my script for the next thing I need to show you…”
“Hang on a moment, I need to find my place in the script…”
Cure: Inject Reality, intravenously. Invest in sufficient qualification and discovery with the customer to determine what Specific Capabilities are desired. Show these, only, following the Great Demo! methodology:
1. Review the customer’s Situation
2. Present an Illustration of the end result
3. Do It (prove it in the fewest number of steps)
4. Peel Back the Layers in accord with the customer’s interest
5. Manage questions
6. Summarize
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