Decide to Be Real and Act with Humanity


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Beloved companies blend their personal instincts with their business decisions. They become beloved because of how they connect with customers. Their humanity comes through during any customer interaction.

Read More:
Do You Connect Your Personal “Self” with Your Business “Self”?
Is the Best Version of You at Work?

Republished with author's permission from original post.


  1. Jeanne We have problems in finding the right tune Researchers in the academic, business, and military communities have spent years trying to uncover a few simple methods for detecting trustworthiness but, despite their best efforts, continue to come up short. All those books promising to teach you how to spot liars through body language? None has empirical support.

    The temptation, of course, is to look for one “tell” that indicates someone can’t be trusted. Is it a false smile? Shifty eyes? The reality, though, is that any single cue is ambiguous. If someone touches her face, she might subconsciously be trying to hide something — or she might have an itch.

    To accurately infer another’s intentions, you need to look for a set of cues — gestures that together can more accurately predict or reveal motivation. Here’s how my colleagues and I identified the four key ones (with the help of a robot, of course):


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