Overland Park, Kan., January 9, 2009 – CXO Global Solutions, a strategic business advisory and integrated, managed services firm specializing in customer experience management has announced the appointment of Kathleen Alloune as Executive Director, Operations. Alloune joins co-founders, Bryan DiGiorgio, president and chief executive officer, and Michael Haines, senior vice president and chief information officer to form the company’s senior management team.
Alloune brings more than 20 years of experience in the customer management and information technology field with extensive industry experience within the financial services, telecommunications and automotive sectors. Prior to joining CXO Global Solutions, Alloune held various leadership positions within HSBC, OnStar, Sprint/Nextel and Vonage.
“Kathleen has a strong background in process re-engineering, customer service operations and overall project management,” says DiGiorgio. “Her skills complement Michael’s core expertise in business process and information technology, and ensure CXO Global Solutions has the solid management team capabilities to meets its clients’ diverse needs.”
CXO Global Solutions also announced its move into the new corporate headquarters located in Overland Park’s Southcreek Office Park. In addition to the executive offices and client center, the 5,000-square foot space also houses the company’s one-of-a-kind call center intra-day, “command center.” From this single location, the team manages and monitors clients’ call center operations to give those clients the tools and information they need to quickly react to customer needs and provide a consistent and superior experience with each customer call.
About CXO Global Solutions
CXO Global Solutions is a strategic business advisory and integrated, managed services firm comprised of proven industry-centric senior executives, focused on driving short- and long-term profitable growth. CXO Global Solutions is passionate about supporting great management teams in their efforts to grow and support their customer base, improve profitability and enhance their overall customer experience. The company delivers compelling and innovative value in support of strategizing, implementing and operating customer lifecycle management functions on behalf of its client partners. CXO Global Solutions is headquartered at 7400 W. 130th St., suite 150 in Overland Park. For more information, please call 800-CXO-0400 or visit www.cxogs.com.
