CX Pros Are Innocent!

In my opinion, there are three long-held beliefs in the customer experience (CX) world which adversely affect the dreams and careers of CX professionals: 1. Customer obsession. 2. CX transformation is needed to become a customer-centric company. 3. Improving customer experience will drive business results. CX professionals have a noble aspiration ‚ÄúCustomer-centricity is a commitment … Continue reading CX Pros Are Innocent!