CustomerThink Names 16 Global Thought Leaders to 2010 Editorial Board


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Burlingame, Calif.; January 28, 2010—CustomerThink, the world’s largest online community focused on Customer-Centric Business Management, has named 16 thought leaders to its 2010 Editorial Board.

According to CustomerThink founder/CEO Bob Thompson, the goal of a customer-centric business is to “deliver value that drives genuinely loyal customer attitudes and behaviors in a target market, resulting in competitive differentiation and long-term profitable growth for the enterprise.” Editorial Board members, as experts in Customer Relationship Management (CRM), Customer Experience Management (CEM) and Social Business, provide guidance to CustomerThink’s editorial strategy and site/community development.

The 2010 CustomerThink Editorial Board includes the following members:

* Akin Arikan, Unica Corp. (United States) ++
* William Band, Forrester Research (United States)
* Alison Bond, The Halo Works (United Kingdom)
* Francis Buttle, Francis Buttle & Associates (Australia)
* Vanessa DiMauro, Leader Networks (United States) ++
* Naras Eechambadi, Quaero, a CSG Solution (United States)
* Donna Fluss, DMG Consulting (United States)
* Esteban Kolsky, ThinkJar (United States) ++
* Sampson Lee, G-CEM (China)
* Wim Rampen, Contact Center Intelligence (The Netherlands) ++
* Andrew Rudin, Outside Technologies (United States)
* Axel Schultze, Social Media Academy (United States) ++
* Colin Shaw, Beyond Philosophy (United Kingdom)
* Shaun Smith, smith+co (United Kingdom) ++
* John Todor, The Whetstone Edge (United States)
* Ray Wang, Altimeter Group (United States) ++

++ New to Editorial Board in 2010

“Although the global economy is recovering, strong leadership will be required to navigate turbulent market conditions in the months ahead,” says Bob Thompson who chairs the Editorial Board. “I appreciate the support of these global thought leaders to help executives on the journey to create successful customer-centric businesses.”

For more information, please visit

About CustomerThink

CustomerThink ( is a global thought leadership community focused on customer-centric business management. Founded in 2000 as by Bob Thompson, CEO of CustomerThink Corp., the site was renamed to CustomerThink in April 2007. CustomerThink’s mission is to help business leaders develop and implement customer-centric business strategies, including Customer Relationship Management, Customer Experience Management, and Social Business. CustomerThink publishes high-quality articles, blogs and discussion; conducts research on key issues and trends; and facilitates shared learning with the support of a global panel of experts.

Media Contact:
Bob Thompson
(650) 343-8529

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