CustomerThink Names 10 Global Thought Leaders as Advisors for 2020


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CORONADO, Calif.; Jan. 30, 2020—CustomerThink (, the world’s largest online community focused on Customer-Centric Business, has named 10 global thought leaders to serve as Advisors for 2020.

Advisors write articles exclusively for CustomerThink on topics critical to the editorial strategy, including customer experience, customer success, analytics, customer service, employee engagement, marketing, and sales.

CustomerThink founder/CEO Bob Thompson says, “Advisor articles are the most popular content we offer. Through their depth of experience, Advisors are able to clearly communicate how executives can create and deliver differentiating experiences that create value for customers and the enterprise.”

The complete list of Advisors, with their 2020 article themes, is as follows:

Rick Adams,

Theme: Practical Steps to Win with Customer Success Management

Amanda Davis, Customer Alignment

Theme: The Aligned Experience

Dave Fish, CuriosityCX

Theme: Closing the Gap Between CX Theory and Practice

Jon Klein, Topline Strategy

Theme: Achieving B2B Customer Experience Excellence

Nancy Porte, Verint

Theme: A CX Practitioner’s Playbook

Bill Price, Driva Solutions

Theme: Applying Analytics to Improve Customer Service Experience

Chris Ryan, Fusion Marketing Partners

Theme: Revenue Growth Strategies

Barry Trailer, Sales Mastery

Theme: Seller’s Challenge

Jeremy Watkin, 8×8

Theme: Service Excellence in the Contact Center — People and Technology

Thomas Wieberneit, aheadCRM/Epikonic

Theme: Artificial Intelligence Trends and Applications

For more details, please visit

About CustomerThink

CustomerThink ( is a global online community of business leaders striving to create profitable customer-centric enterprises. Founded in 2000 by Bob Thompson, CEO of CustomerThink Corp., the site now serves over 200,000 visitors each month from 200 countries around the world. CustomerThink publishes thought leadership articles and blog posts, facilitates discussion, and conducts original research. Advisors write columns exclusively for CustomerThink to help business leaders translate customer-centric theory to practice.

Media Contact:
Bob Thompson
(619) 319-5183


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