Customer Focused Executives Lead by Example

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Telstra Executives spend a day in the call center

It was great to see the leadership of one our largest clients take action recently by getting some hands-on front line experience with customers in their call center.

There is no better way to demonstrate real commitment to building a customer focused organization than rolling up the sleeves and getting your hands dirty. All of the customer centric benchmark organizations we have worked with have very hands-on executives. It’s really about walking the talk.

Congratulations David and John I hope this becomes part of the new Telstra way.

You can hear more from John Stanhope, Telstra’s CFO on our new easyLearn site that has lots of tools and templates for creating customer focused behavior in large organizations.

Republished with author's permission from original post.

Christopher Brown
Chris Brown is the CEO of MarketCulture Strategies, the global leader in assessing the market-centricity of an organization and its degree of focus on customers, competitors and environmental conditions that impact business performance. MCS works closely with the C-Suite and other consulting groups to focus and adjust corporate vision and values around the right set of beliefs, behaviors and processes to engender more dynamic organizations, predictable growth, and customer lifetime value. In short we help leaders profit from increased customer focus.

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