Customer Experience in 15 Words

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Lior Arussy
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Was recently challanged with expressing Customer experience management in 15 words. See the results below.

Build The Business Case. Understand Customer Needs. Innnovate Experience. Inspire Employees. Measure Results. Many Thanks = 15 Words

Any comments?

Lior Arussy
Strativity Group
One of the world’s authorities on customer experience, customer centricity, and transformation, Lior Arussy delivers results. His strategic framework converts organizations from product- to customer-centricity. It is drawn from his work with some of the world’s leading brands: Mercedes-Benz, Royal Caribbean, Delta Air Lines, MasterCard, Novo Nordisk, Walmart and more.Arussy is also the author of seven books, including Next Is Now (May 2018)
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