December 2012
Eighteen organizations reached the sought-after shortlist for the Customer
Contact Innovation Awards 2013. Showcasing fantastic new solutions to age
old problems, they all demonstrate real improvements for both the business
and the customer experience.
Presented by the Professional Planning Forum, the winners will be announced
at Customer Strategy & Planning 2013 on April 29-30 at Chesford Grange,
Warwickshire, where the finalists will be speaking about how they achieved
their outstanding results.
The full list of finalists is: ADT, Avios, BT Innovate and Design, BT
Retail Customer Services, Caerphilly Council, Carnival, Charles Tyrwhitt,
Concentrix, Direct Line Group, Everything Everywhere, Experian, Hastings
Insurance, HM Revenue and Customs, Lebara Mobile, Motability Operations,
Sensee, NHS Direct, Thomas Cook, White Concierge.
