We had a great evening presenting on ‘Creating Customer Delight’ at the Institute Of Sales And Marketing Management in Knutsford last week.
Thanks to all those who came along and those who contributed! I hope that you are now busy delighting those customers!
As promised, you can download the slides here! Feel free to Download and Distribute them – and crucially, DO something with them!
More Tools To Make This Stuff Work….
You might also be interested in a couple of free e-books I’ve written on this stuff:
Customer Delight As Competitive Advantage is a 44 page e-book that highlights the ingredients of customer delight, provides examples of businesses that are actually doing it and ideas to help you make it work in your business.
Creating An UBER Culture explores the principles of creating the culture you want and highlights the key steps to make them work for you
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You can also get access to our…
Delightful Download Deal!
which means you can download 3 e-books along with extra resources and toolkits straight to your computer or iPad – all for only £9.99 via Paypal!
Just CLICK HERE To get access to that!
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Finally, if you have any comments or questions about my presentations, please don’t hesitate to ‘connect’ by making a comment below – I will ‘connect’ back, I promise!
