Consona(tm) CRM and QlikView Join Up to Create Knowledge Management Analytics


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LAS VEGAS, October 27, 2008—Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced at its annual user conference, Consona Connect 2008, that it has expanded its OEM agreement with QlikTech, the world’s fastest-growing business intelligence (BI) software vendor, to extend QlikTech’s award-winning business analysis solution, QlikView, to Consona CRM’s knowledge management (KM) customer base. QlikTech is already a Consona technology partner, with the QlikView solution also serving several of the company’s ERP software solutions.

“Finding a solution sophisticated and intelligent enough to match Consona Knowledge Management’s (formerly KNOVA’s) patented technology and complex analysis situations has long been a challenge—well before KNOVA joined the Consona family of products,” said Tim Hines, vice president of product management for Consona CRM. “QlikView’s ease-of-use and scalability can be applied to our knowledge management solution to deliver powerful, visual and intuitive business analysis, and we’re thrilled to be offering a product of this caliber to our customers.”

The new Knowledge Management Analytics solution, powered by QlikView, will be previewed to the Consona CRM customer base in several breakout sessions at the company’s annual user conference at the MGM Grand in Las Vegas. “Our knowledge management customers will be thrilled with this new addition to our solution offering,” said Tom Millay, general manager of Consona CRM. “Now, more than ever before, Consona offers the richest set of KM analytics available from any vendor serving the contact center, service center, and help desk markets.”

Slated for general availability in early 2009, Knowledge Management Analytics will revolutionize the way Consona Knowledge Management users will be able to measure and track their service and support information, translating to a more complete and enhanced customer experience. The integration of QlikView’s patented associative analysis using in-memory technology will help Consona customers process large volumes of data in unlimited dimensions and measures in an easy-to-view format that can be modified in seconds. According to Hines, not only will users have access to the right information to make timely and important decisions, but they also will enjoy the benefits of a fast implementation and little to no training.

According to Hines, now that the agreement is completed, Consona will immediately begin integrating QlikView to produce several key reports that out-rival today’s knowledge management analytic solutions. “Our goal is to provide visual analytics related to our customer’s key performance indicators, including customer experience effectiveness, agent productivity, agent utilization and optimization, and knowledge effectiveness,” he said. “We want Knowledge Management Analytics to go beyond the standard measures of success and provide support managers with unprecedented intelligence on their operations, as well as every single unique customer experience.”

“We’re thrilled to be expanding our partnership with Consona,” said Peter McQuade, vice president of alliances for QlikTech. “Our QlikView product is a perfect match with Consona’s Knowledge Management portfolio and will significantly enhance the value of the solution for users.”

About QlikTech
QlikTech’s flagship product, QlikView, simplifies analysis for everyone. QlikView works the way your mind works—making associations by connecting data from many sources in a few clicks. This patented in-memory association technology brings fast results and better decision making to a wide range of customers and industries. QlikView is intuitive to learn, simple to modify and can be deployed in less than a week. Named the world’s fastest-growing business intelligence software vendor by IDC, QlikTech has approximately 9,700 customers in 90 countries and more than 500 partners worldwide. QlikTech was founded in Lund, Sweden and is headquartered in Radnor, PA (USA) with direct operations throughout Europe and the Americas. QlikTech offers a fully functional, free trial of QlikView and a 30-day money-back guarantee. For more information, please visit or subscribe to the QlikView XML RSS Feed.

About Consona Corporation and Consona CRM
Consona Corporation is a worldwide leader in customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. The Consona CRM suite offers companies with vital and multifaceted customer relationships, or companies offering complex or technical products/services, a wide range of fully integrated CRM and knowledge management (KM) solutions that span service and support, sales and marketing functions. Based on a highly scalable technology platform with built-in configuration and personalization tools, the Consona CRM suite allows customers to select products within or across product lines. With several pre-defined bundled solutions, customers can take advantage of cost effective, best-in-class solutions that span industry, departmental, business function and/or methodology-based needs. More than 1300 customers spanning over 50 industries worldwide are using Consona CRM solutions to manage process efficiencies, drive revenue, increase customer satisfaction, and enable unique and extraordinary customer experiences. For more information, visit, e-mail [email protected], or call (888) 8 CONSONA.

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