Consona Corporation Launches New Consona CRM Web Site


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INDIANAPOLIS, Jan. 21, 2009 – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced a Web site dedicated to its newly rebranded suite of CRM and knowledge management (KM) products: Consona CRM.

The Web site ( the unveiling of Consona’s rebranded suite of CRM products, which was announced at the Consona Connect 2008 user conference. At the conference, Tom Millay, general manager of Consona CRM, said, “While we remain committed to supporting and enhancing each of our acquired solutions, there is no better way to emphasize our strategy of offering a fully integrated suite of sales, marketing and customer service and support solutions than by bringing them under the Consona name.”

The site now provides visitors with a central location for information about the Consona CRM products, solutions, services, news and events—all specific to the former Onyx and KNOVA CRM and KM offerings. The new solution bundles include:

• Consona Customer Management
• Consona Knowledge Management
• Consona Knowledge Driven Support
• Consona Sales Force
• Consona OneServe Citizen Management

Currently featured on the site’s homepage is Consona’s new Knowledge Driven Support solution, representing the market’s most tightly-integrated set of case and knowledge management features available to enterprise-class service and support operations. The first of its kind, Consona Knowledge Driven Support will help service and support centers build excellent customer experiences across the entire organization and every channel.

To learn more, please visit the new Consona CRM Web site at

About Consona Corporation and Consona CRM
Consona Corporation is a worldwide leader in customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. The Consona CRM suite offers companies with vital and multifaceted customer relationships, or companies offering complex or technical products/services, a wide range of fully integrated CRM and knowledge management (KM) solutions that span service and support, sales and marketing functions. Based on a highly scalable technology platform with built-in configuration and personalization tools, the Consona CRM suite allows customers to select products within or across product lines. With several pre-defined bundled solutions, customers can take advantage of cost effective, best-in-class solutions that span industry, departmental, business function and/or methodology-based needs. More than 1300 customers spanning over 50 industries worldwide are using Consona CRM solutions to manage process efficiencies, drive revenue, increase customer satisfaction, and enable unique and extraordinary customer experiences. For more information, visit, e-mail [email protected], or call (888) 8 CONSONA.

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