Customer-Driven Release Delivers Lower Total Cost of Ownership and Higher
Productivity Levels for Customers; Offers Microsoft Compatibility and Cloud
Deployment Option
INDIANAPOLIS, July 1, 2010-Consona Corporation, a worldwide leader in
providing customer relationship management (CRM) andenterprise resource
planning (ERP) software and services for companies of all sizes, today
announced the general availability of Consona Customer Management (CM)
Version 7.0 (v7.0), the code base formerly known as Onyx CRM.
Consona CM Version 7.0 is a 100 percent customer designed release focused on
two business themes: reducing the system’s total cost of ownership for
customers and increasing the productivity levels of and quality of
experience for users.
“The economy is beginning to pick back up, but its impact on all of us has
been deep,” said Tom Millay, general manager of Consona’s CRM products. “For
one, we’ve all faced a stark reminder about the value of productivity during
tough times and measuring return on investment. Our customers have echoed
this sentiment in their enhancement requests and, as a result, Version 7.0
is a serious release with serious returns, which range from reducing the
infrastructure footprint, need for customizations, and proprietary skill-set
required to support the application, to increasing the amount of the overall
solution covered by maintenance and delivering features that are going to
give anywhere from minutes to hours of productive time back to system
users.”
According to Tim Hines, vice president of product management for Consona’s
CRM products, v7.0 addresses more than one quarter of Consona’s application
enhancement request backlog. With the version’s flagship feature, Consona
Navigator, 68 percent of customer enhancement requests around the search and
task management functions of the system have been fulfilled.
Highlights of v7.0 include:
– Search and work management improvements with Consona Navigator, a
new feature that allows users across sales, marketing and customer service
and support functions to easily search, save, and manage any field or
combination of fields and act on the set of results.
– Usability improvements, including streamlined navigation,
improved forecasting and quoting functionality, and other customer-requested
features.
– A new Microsoft SSRS (SQL Server Reporting Services)-based
business intelligence integration and data model with prepackaged dashboards
and report templates across sales, marketing and customer service and
support functions.
– Compatibility with the latest Microsoft standards.
– Support for a cloud-based deployment option.
– Social CRM enhancements, including tagging functionality.
“We’re very pleased to deliver this kind of return to our customers,” said
Hines. “Consona has always been a proponent of customer-driven development,
founded on the sole idea that the ‘next new thing’ is not always the most
practical. And while this release sets our customers up for the future, via
cloud-readiness and progress on our long-term architectural vision, it also
remains packed full of the features our customers have been asking for-the
ones that will help them work smarter and faster today.”
About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship
management (CRM) and enterprise resource planning (ERP) software and
services for companies of all sizes. Consona is dedicated to becoming a
valued business partner by helping each and every customer continuously
improve business processes over time. Toward this mission, Consona invests
in the people, processes, technology and tools needed to provide its
customers with a unique combination of customer care; product fit; a broad
range of consulting, IT and business services; and industry expertise.
Consona serves more than 4,500 customers worldwide and across a variety of
industries, including manufacturing, distribution, financial services,
health care, high tech, and local government. Battery Ventures Thoma Bravo
and NEA jointly own Consona. For further information, visit www.consona.com
infoATconsona.com, or call (888) 8 CONSONA.
