Latest Version’s New Features Enhance End-user Efficiencies, Configure for
High-Fit, and Lower Total Cost of Ownership
INDIANAPOLIS, April 7, 2011-Consona Corporation, a worldwide leader in
providing customer relationship management (CRM) and enterprise resource
planning (ERP) software and services for companies of all sizes, today
announced the general availability of Consona Customer Management Version
7.1 (CM v7.1), the software application formerly known as Onyx.
CM v7.1 continues the themes of the version 7.0 release with a focus on
end-user efficiencies, configuration for a high-fit, and lower total cost of
ownership. As part of v7.0
introduced new user interface (UI) and middle tier technologies within the
Navigator, a general search and work management improvement feature. The
v7.1 release extends the Navigator features and tools in addition to
fulfilling some of the more frequent customer enhancement requests.
Highlights of v7.1 include:
– Enhanced Search and Work Management provides end users an
enhanced UI to simplify usability within their available search fields and
saved filter settings.
– Quick Actions and Inline Editing permits users to make quick
updates in a list of data, especially to frequently updated items such as
company, individual, sales opportunities, service requests, support
incidents, work tickets, tasks or products from one screen saving both time
and clicks for greater end-user efficiency.
– Social Networking Links tracks an individual’s and company’s
social networking accounts/profiles for LinkedIn, Twitter, Facebook and
other social sites so that users can stay connected with a customer in one
click.
– Cache Flushing provides users with the ability to view and use
newly added fields or accounts in the UI immediately without having to reset
their web server.
– Email Address Collectionallows for saving of multiple email
addresses per company/individual.
“We are very excited to quickly follow up the v7.0 release with v7.1,” said
Tim Hines,vice president of product management for Consona. “This release
continues the theme of lowering the total cost of ownership for our
customers, who are providing us with insightful feedback and enhancement
requests that will gain them anywhere from minutes to hours of saved time
within the day-to-day tasks of their power users. That tangible value we
know is going to make a difference to our customers’ relationships with
their own customers.”
CM v7.1 is a single, unified application with a customer-centric design that
coordinates all data, processes and interactions-from marketing, sales and
service-all around the customer. The result is consistent communication and
collaboration across the enterprise through easy-to-use interfaces and
clearly defined CRM processes that genuinely reflect a unique way of doing
business.
Consona Customer Management Version 7.1 is now generally available as an
on-premise or cloud-deployed solution. For more information, go to
http://crm.consona.com/software/products/customer-management.aspx
About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship
management (CRM) and enterprise resource planning (ERP) software and
services for companies of all sizes. Consona is dedicated to becoming a
valued business partner by helping each and every customer continuously
improve business processes over time. Toward this mission, Consona invests
in the people, processes, technology and tools needed to provide its
customers with a unique combination of customer care; product fit; a broad
range of consulting, IT and business services; and industry expertise.
Consona serves more than 4,500 customers worldwide and across a variety of
industries, including manufacturing, distribution, financial services,
health care, high tech, and local government. Battery Ventures Thoma Bravo
and NEA jointly own Consona. For further information, visit www.consona.com
infoATconsona.com, or call (888) 8 CONSONA.
###
