…Highest number of completed interviews in a single day…
OSLO, Norway and NEW YORK, NY- Dec 3, 2009: Confirmit has announced the
highest number of completed interviews in a single day on its
Software-as-a-Service (SaaS) survey platforms to date and 25 percent growth
in completed interviews on the platform since 2008.
During the first 10 months of 2009, the Confirmit On-Demand platforms have
supported more completed interviews than during the whole of 2008. Both
Confirmit’s US and European On-Demand environments have seen record
increases in traffic, while continually exceeding Confirmit’s Uptime Service
Level Agreements of 99.7 percent.
Gary Schwartz, SVP Marketing at Confirmit, said: “These figures are a very
encouraging sign that, even during the recession, businesses are
increasingly relying on sophisticated survey and enterprise feedback
management systems to drive better insight into customer and employee
behavior.”
According to a recent report from leading IT advisory firm Gartner entitled
Enterprise Feedback Management (EFM): Market Overview, “Gartner expects
strong, annual double-digit growth for EFM in the next two years.”*
The growth percentages for EFM outlined in the report are “significantly
higher than currently forecast by Gartner for the software applications
market.and, in particular, the CRM market.” Schwartz believes that this
demonstrates the increased interest in feedback solutions that deliver
focused, enterprise-wide insight.
The Confirmit On-Demand platforms are hosted in two locations: Dallas, Texas
in the US, and London, UK. Both locations have undergone a complete rebuild
during the past six months to deliver greater scalability and increased
reliability to Confirmit’s expanding customer base.
Arnt Feruglio, Chief Operating Officer at Confirmit, explained: “In
partnership with our managed hosting provider Rackspace, we have invested
very heavily in a complete re-engineering of our two sites, so Confirmit’s
On-Demand platforms are now entirely supported by brand new,
state-of-the-art equipment. This has enabled us to cater to significantly
higher activity levels while at the same time reducing response times for
users across the globe, thus continuing to strengthen the exceptional levels
of SaaS service that have become synonymous with Confirmit.”
Schwartz added: “The figures show that Confirmit is in the ideal position to
lead the way in the feedback solutions market. They prove our platform’s
status as highly robust, secure, reliable, and scalable, capable of
supporting thousands of users and large volumes of data, while delivering
excellent service and user experience.”
*Enterprise Feedback Management: An Overview by Jim Davis. Published
November 18, 2009.
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About Confirmit
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee
Feedback, and Market Research applications. The company has more than 200
employees and offices in Oslo (headquarters), Guildford, London, Moscow, New
York, San Francisco, and Yaroslavl. Confirmit’s software is also distributed
through partner resellers in Barcelona, Kuwait City, Madrid, Milan,
Santiago, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies
worldwide with a wide range of software products for feedback / data
collection, panel management, data processing, analysis, and reporting.
Customers include British Airways, Dow Chemical, Farmers Insurance,
GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Intrawest, Ipsos, Nielsen,
The NPD Group, Safeco Insurance, Statoil Hydro, Symantec, Virgin Media, and
Wells Fargo. Visit www.confirmit.com for more information.
