IVR capability to offer greater reach and effectiveness to survey programs
New York, NY and Oslo, Norway – April 8th 2010: Confirmit, the leading
global vendor of software for Customer Feedback, Employee Feedback and
Market Research, and Square Systems, an independent provider of technical
services to contact centers, today announced a partnership to offer an
enhanced data collection platform to European customers. Confirmit will add
Square Systems’ interactive voice response ( IVR) survey system Opinion-8,
to complement its existing online, telephone, paper and face-to-face data
collection channels.
By adding IVR to the platform, Confirmit enables its customers to build
fully-automated, telephony-based data collection into their feedback
programs, extending the reach and effectiveness of such programs.
Gary Schwartz, SVP Marketing at Confirmit comments, “Our partnership with
Square Systems presents exciting opportunities for our European customers.
By harnessing the power of IVR surveys through Opinion-8, and combining that
technology with the broader Confirmit platform, organizations running
multi-channel feedback programs can better capture the Voice of the
Customer. The immediacy of IVR surveys, combined with Confirmit’s advanced
reporting platform, Confirmit Reportal, will enable businesses to react
quickly to create positive customer experiences.”
Opinion-8 is one of Europe’s leading IVR solutions and its integration with
Confirmit, which offers the most comprehensive feedback management platform
in the industry creates a true best-of-breed solution.
“The Opinion-8 IVR tool offers an innovative and effective way for companies
to understand the drivers behind customer satisfaction and accurately assess
the quality of service through telephone interactions,” adds Alan Cleaver,
Client Delivery Director, at Square Systems. “For businesses who need to
gain immediate insight into the customer experiences they offer, IVR offers
the ideal solution, and we’re delighted that this partnership will enable
Confirmit’s customers to benefit from the power of Opinion-8.”
About Confirmit
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee
Feedback, and Market Research applications. The company has more than 200
employees and offices in Oslo (headquarters), Guildford, London, Moscow, New
York, San Francisco, and Yaroslavl. Confirmit’s software is also distributed
through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya,
Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies
worldwide with a wide range of software products for feedback / data
collection, panel management, data processing, analysis, and reporting.
Customers include British Airways, Dow Chemical, Farmers Insurance,
GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo. Visit www.confirmit.com for more information.
About Square Systems
Square Systems is a UK based company who own, develop and maintain the
Opinion-8 survey system.
With installations of Opinion-8 customer premise equipment in Europe and
North America, as well as a sizable hosted platform in the UK, Square
Systems have demonstrated the ability to meet the need of customers around the globe. The flexibility of the Opinion-8 platform enables customers to capture feedback in real-time by multiple channels, e.g. phone (IVR), SMS, web and kiosk.
