IVR Technology Complements Web, Telephone, Paper and Face-to-Face Solutions
NEW YORK, NY and OSLO, NORWAY – December 10, 2009: Confirmit, the leading
global vendor of software for Customer Feedback, Employee Feedback and
Market Research, and Plum Voice, a single-source provider of automated
telephony solutions, today announced a partnership to offer a complete data
collection platform to North American customers. Confirmit will add Plum
Voice’s interactive voice response (IVR) technology to complement its range
of existing data collection solutions that include Web, telephone, paper and
face-to-face.
With Plum Voice’s IVR technology, Confirmit’s customers can create a
flexible, fully automated telephone-based survey that collects and reports
data in real-time, allowing companies to extend the reach and effectiveness
of their Voice of the Customer programs.
“Confirmit’s partnership with Plum creates exciting new opportunities for
businesses using the Confirmit platform for their feedback programs,” said
Gary Schwartz, senior vice president, marketing, Confirmit. “By combining
this crucial data collection channel with Confirmit’s advanced reporting and
alerting capabilities, companies can capture the Voice of the Customer
immediately after an interaction – enabling them to take immediate action to
retain customers and create positive customer experiences.”
The integration of Plum Voice’s IVR technology and the Confirmit platform
will also enable organizations to create stronger customer experiences by
acting quickly on the Voice of the Customer.
“Plum Voice’s system and infrastructure allow companies to handle an
infinite number of calls and the flexibility to create and modify customized
surveys that help measure overall customer satisfaction,” said Scott Wilson,
vice president, marketing and sales, Plum Voice. “Our IVR technology is
specifically beneficial for those organizations where there is an immediate
need to gather and process customer feedback.”
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About Confirmit
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee
Feedback, and Market Research applications. The company has more than 200
employees and offices in Oslo (headquarters), Guildford, London, Moscow, New
York, San Francisco, and Yaroslavl. Confirmit’s software is also distributed
through partner resellers in Barcelona, Kuwait City, Madrid, Milan,
Santiago, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies
worldwide with a wide range of software products for feedback / data
collection, panel management, data processing, analysis, and reporting.
Customers include British Airways, Dow Chemical, Farmers Insurance,
GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Intrawest, Ipsos, Nielsen,
The NPD Group, Safeco Insurance, Statoil Hydro, Symantec, Virgin Media, and
Wells Fargo. Visit www.confirmit.com for more information.
About Plum Voice
With offices in New York, Boston, and Denver, Plum Voice is the leading
single-source provider of automated telephony solutions. For businesses of
all sizes that demand high-performance, versatile, scalable IVR (Interactive
Voice Response) systems, we offer a unique combination of proprietary
technology and complete professional services. For more information on
pricing and a complete list of product features, please visit
www.plumvoice.com.
