Confirmit Announces 2013 ACE Award Winners


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Achievement in Customer Excellence Awards recognize companies with
outstanding feedback programs and commitment to increased customer, employee
and partner satisfaction

New York, NY and Oslo, Norway and London, UK – April 10, 2013 — Confirmit,
the leading global software provider for Customer Experience, Employee
Engagement and Market Research, announced the winners of the 2013 Confirmit
ACE (Achievement in Customer Excellence) Awards. Established in 2005 to
acknowledge outstanding achievement in customer satisfaction, employee
satisfaction, and partner satisfaction, the ACE Awards recognize Confirmit
clients demonstrating excellence in the application of feedback processes to
deliver improved business results.

“Earning a Confirmit ACE Award validates an organization’s success and
effectiveness using feedback to drive customer experience improvements that
build satisfaction,” said Henning Hansen, President and CEO of Confirmit.
“We are proud to recognize this year’s winners, continuing the eight-year
tradition of achievement showcased by the ACE Awards program. These
customer-focused companies demonstrate the outstanding use of feedback to
increase satisfaction, improve operational efficiencies, and enhance revenue
growth, and we are pleased to be their trusted partner.”

45 organizations earned 2013 Confirmit ACE Awards. The 2013 winners are:
21st Century Insurance; Actuate; ADP/Cobalt; ADT Security Services; Akamai
Technologies; American General Life Companies; ANSYS, Inc.; BD Diagnostics;
Best Buy; Canon USA, Inc.; CareFusion; Cbeyond; CenterBeam, Inc.; Cessna
Aircraft Company; Citicorp Customer Services, SL; Computacenter;
CyberSource; Dell; Deltek; Equinix, Inc.; Farmers Insurance; First Transit;
The Hanover Insurance Group; If P&C Insurance AS; Infor; Intuit Financial
Services; Keynote Systems; McKesson; McKesson Ireland; Newmarket
International, Inc.; Office Depot; Palo Alto Networks; Philadelphia
Insurance Companies; Pitney Bowes; Red Wing Shoe Company, Inc.; Roche
Diagnostics Corporation; Siemens Industry, Inc.; SimplexGrinnell, a Tyco
International company; Sysmex America, Inc.; The Toro Company; Travel Guard;
Tyco Integrated Security; Vivint; Waters Corporation and Wind River.

Several of this year’s winning companies have been recognized with an ACE
Award multiple times since the program’s inception in 2005. Multi-year
winners include:
• Eight-time winners: CyberSource; Intuit Financial Services
• Seven-time winners: 21st Century Insurance; ADP/Cobalt; Newmarket
International, Inc.
• Six-time winners: Actuate; American General Life Companies; Deltek; Waters
• Five-time winners: CareFusion; Cessna Aircraft Company; Infor;
SimplexGrinnell; Wind River
• Four-time winners: ADT Security Services; Canon USA, Inc.; Computacenter;
Dell; Siemens Industry, Inc.; Travel Guard
• Three-time winners: Equinix, Inc.; McKesson; Pitney Bowes; Roche
Diagnostics Corporation

About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established
in 2005 to recognize outstanding achievement in customer satisfaction. To
be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer
(VoC) solutions clients had to have conducted one or more surveys to assess
customer satisfaction between October 1, 2011 and December 31, 2012.
Qualifying performance is determined by a combination of customer
satisfaction mean scores and top-box rating percentages maintained during at
least a 6-month period during the eligibility period. For more information
on awards criteria, visit

About Confirmit
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the
Customer, Employee Feedback, and Market Research applications. The company
has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New
York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also
distributed through partner resellers in Barcelona, Kuwait City, Madrid,
Milan, Pattaya, Sydney, and Tokyo.

Confirmit targets Global 5000 companies and Market Research agencies
worldwide with a wide range of software products for feedback / data
collection, panel management, data processing, analysis, and reporting.
Customers include A&N Media, Aurora, British Airways, Cross-Tab, Dow
Chemical, Farmers Insurance, GlaxoSmithKline, Ipsos, JTN Research, Keep
Factor, Morehead Associates, Nielsen, The NPD Group, Swapit, Swisscom,
Symantec and The Wellcome Trust. Visit for more

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