Yes, in the United States, call recording is legal. 39 states are classified as ‘one-party consent’ states. This means that only the employee needs to know that the call is being recorded. The caller DOES NOT need to know. In other words, you don’t need to play ‘this call may be recorded.’
However, 11 states are classified as ‘two-party consent’ states. In those 11 states both parties on the call need to know it is being recorded, i.e. the employees at the business and the callers.
In these 11 states you have to play the ‘this call may be recorded’ notification.
What about my state?
The 11 states that require two party consent are:
– California
– Connecticut
– Florida
– Hawaii
– Maryland
– Massachusetts
– Montana
– Nevada
– New Hampshire
– Pennsylvania
– Washington
If you are in these 11 states, you need to play the little call recording notification. That can be done simply by checking a little box in LogMyCalls.
How do you guys record calls?
There are several methods of call recording
– Call tracking numbers – The easiest way to gather call recordings is by using call tracking numbers in your marketing material, on your website, etc.
(Basically, call trackings are local phone numbers that route to your regular business line).
All the calls that come in through call tracking numbers are recorded.
– API – If you’re already recording calls, the calls can be pushed into LogMyCalls via the API.
– Porting – You own your current phone number. You could simply tell your current phone company that you want to ‘port’ your number to LogMyCalls. This doesn’t mean that we own the phone number. You still own it. The only difference is that once we port the number, the calls that come through that number are recorded.
– BVR – We do offer an actual call recording device for companies that have VoIP phone systems. This is an on-premises device that records calls and funnels them into LogMyCalls.
How can call recording help me anyway?
We’ve written several blogs on this subject, but I’ll summarize it a bit here:
– Customer Intelligence – Do your customers ask about specific products? Do they mention competitors? They say a lot during calls. You should learn from each and every call.
– Disputes – Do you ever have angry customers? Listen to their calls and solve the problems.
– Sales Training – Do your employees sale well on the phone? Are they good at closing deals or not? Call recording allows you to listen to the call, analyze the content and gather REAL data about your employees are performing on the phone. It also gives you a great baseline to use when you conduct sales training. Call recording will allow you to know WHERE your clients are good and where they are not.
– Accountability – Figure out which employees are trying to be polite, trying to sell, and trying to get business over the phone. Then figure out which aren’t. Call recording will reveal this faster than almost anything.
Is call recording expensive?
No. Just look at our pricing.
