Just as the global economy began to rebound from the multi-year pandemic, we’re hit with a looming recession yet many – like education, healthcare, retail, and even mail services – are still facing massive staffing shortages, particularly in critical administrative roles. Due to these shortages, other employees have had to take on extra work in order to keep businesses operating smoothly. Unfortunately, when this happens, employees are forced to take time away from their own roles which creates a constant cycle of need.
In order to combat this, many companies have turned to various forms of technology. While these tech advancements cannot fully replace the needs and roles of human employees, robotic process automation (RPA) – and specifically, Gen2 RPA – is perhaps the best resource to alleviate some of the burdens that are plaguing understaffed companies that need to do more with less.
What is Gen2 RPA?
Gen2 RPA is a better, faster, and more cost-effective version of RPA that brings greater control and flexibility to developers than proprietary versions of the technology. Specifically, Gen2 RPA utilizes an open source framework and scalable cloud technology to allow users to interact more closely and collaboratively with software systems. Further, due to more flexible technology, Gen2 RPA brings a new level of accessibility to automation.
With Gen2 RPA, companies can automate virtually any repeatable business process you can think of, across any set of systems – with an army of digital workers – without the technical and licensing constraints of traditional RPA solutions. With this higher level of automation, administrators in finance, HR, IT, and compliance departments can stop reacting to operational issues and instead focus on true leadership and strategic business outcomes. Additionally, front-line managers are able to offer greater support to their employees, adding to overall job satisfaction and morale.
How does Gen2 RPA help understaffed companies?
Gen2 RPA can benefit understaffed companies in two key ways: automating tedious tasks and improving work-life balance.
First and foremost, Gen2 RPA allows businesses to easily automate a plethora of administrative tasks that would otherwise drain the bandwidth of employees. In fact, according to a study from SmartSheet, it’s estimated that workers save six or more hours a week when automation is implemented. So, if an understaffed company were to integrate RPA into their existing technology stack, processes would be standardized, streamlined, and shortened and employees would have more time to focus their energy on more productive and engaging responsibilities.
Similarly, this type of technology also benefits companies as it takes the pressure off hiring for administrative roles and, instead, allows leaders to focus on finding new individuals who will expand and bolster other departments that play a bigger role in driving innovation and growth.
Secondly, Gen2 RPA can help support employees working at understaffed companies by improving their work-life balance. Several studies have found that, when automation is introduced and employees get time back, employees are happier, less burnt out and more productive. As a result, employees are more likely to stick around and companies are more likely to see increased success.
How does Gen2 RPA impact consumer experiences?
Since RPA automates the tedious stuff, companies can invest in creativity, innovation, problem-solving, and engaging communications, which enhance customer experiences and drive up satisfaction scores. Bolstering customer service allows for consumers to have a more personal and direct experience when reaching out for assistance, increasing brand loyalty and drawing in new customers. In fact, Forbes even found that 58% of customers would pay more for better customer service.
Additionally, automation helps with the development and implementation of quick response resources – like chatbots – and can extend those platforms by being able to retrieve information requested by the customer and take action on requests in the chat conversation.
With RPA, you can not only see greater profits, but an increase in new customers as well.
Investing in RPA to Combat Shortages
As more and more industries bounce back from the tumultuous few years our economy has had, investing in RPA is a critical way to not only support your employees, but also set the company up for success down the line. It’s also easy to integrate into existing technology stacks which makes it a simple fix for companies that are battling staffing shortages.
While RPA and other technologies will never fully replace the human employees that have been lost over the past few years, it’s an important first step in mitigating the issue of worker shortages and can even help to drive expansion in areas of the business that haven’t been able to grow in recent years.
The staffing shortages we’re seeing won’t disappear on their own. It’s clear that now is the time to be proactive and jump into RPA or take your existing program to the next level.