Cloud Contact Center Provider Five9 Continues Significant Growth in Fourth Quarter 2012


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Increased Customer Adoption, Executive Advisory Council, Key Hires, and
Industry Recognition Mark a Successful Fourth Quarter for Cloud Contact
Center Vendor Five9

San Ramon, Calif. – January 30, 2013 – Five9, the leader in cloud contact
center software, has ended a successful quarter marked by increased customer
adoption, an Executive Advisory Council, key hires and industry recognition.

“The final quarter of 2012 marked significant growth for Five9. Contact
centers continue to demand more flexible, scalable, cost effective
solutions; more and more companies are discarding on premise software in
favor of Five9’s cloud contact center software. As we head into the New
Year, we are looking forward to continued growth, client adoption and
solution innovation.”
— Mike Burkland, president and CEO, Five9

Q4 2012 Highlights

• New and expanded relationships with leading organizations included
CheapCaribbean, Comcast Business, Gateway One Lending, PennyMac, Siemens
Healthcare Diagnostics, Stellar Restaurant Solutions, US Bank, and Xerox
Business Solutions.

• The first Five9 Executive Advisory Council (EAC) included leaders
from the Academy of Art University, Caesar’s Entertainment, Citrix, Comcast,
and NetSuite; the EAC involved workshops on the Five9 solution roadmap,
cloud infrastructure, alliances, integrations, and the professional services
needed to drive positive, strategic business results.

• Five9 grew its overall workforce by more than 11 percent in Q4,
bringing the total number of employees to nearly 450. Additionally, Keith
Bennett joined as the sales director for the Latin America region.

• Five9’s growth and solution excellence garnered significant
industry recognition, including a Cloud Computing Excellence Award, a 276th
ranking on Deloitte’s 2012 Technology Fast 500™, and a ranking of 54th in
The San Francisco Business Times annual list of Top 100 Fastest-Growing
Private Companies.

About Five9
Five9 is the largest pure cloud contact center software provider with more
than 1,700 customers and facilitating more than 3 billion calls per year.
The Five9 Virtual Contact Center and Predictive Dialer are revolutionizing
the contact center industry, bringing the power of the cloud to customer
service and sales organizations around the globe. The company gives
enterprises of all sizes access to sophisticated and innovative contact
center solutions quickly, at a cost of ownership far lower than traditional
premise-based solutions. For more information on Five9, please visit or call 1-800-553-8159.

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