Cloud-based Contact Center Software Provider Five9 Raises an Additional $12M in Funding


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Five9 continues rapid revenue and customer growth

SAN RAMON, Calif. – April 19, 2012 – Five9 Inc., the leading provider of
cloud-based contact center software, has announced the successful completion
of an additional round of equity financing, raising $12 million. The
additional funding follows record revenue growth in 2011 for Five9,
exceeding 70 percent growth over 2010 revenues. With approximately 360
employees, including the largest engineering team in the cloud contact
center market, Five9 is focused on revolutionizing the call center industry,
as evidenced by its exceptional customer success and remarkable growth

The latest financing round was led by Adams Street Partners with Hummer
Winblad Venture Capital and Partech International also participating. In
total, Five9 has raised more than $49 million in funding.

“Five9 ended 2011 as the clear leader in the cloud contact center space,
with more customers and faster revenue growth than any other provider in the
market,” said Five9 CEO Mike Burkland. “Demand for cloud-based contact
center software is accelerating as customers realize the significant
benefits: lower costs, improved productivity and streamlined operations. The
additional funding positions us well to take full advantage of our momentum,
and gives us an opportunity to expand our current leadership position.”

“Five9 is well positioned as the strongest solution for enterprises looking
to replace legacy on-premise Cisco, Avaya and Genesys systems,” said David
Welsh, partner, Adams Street Partners. “The company has demonstrated
tremendous technical capability, combined with prudent financial management,
through periods of high revenue growth and increasing market share. We are
excited to partner with Five9 as enterprises increasingly turn to
cloud-based contact center solutions.”

Five9 is revolutionizing contact centers the way that
revolutionized customer relationship management. Processing more than two
billion customer calls per year, for more than 1,500 customers worldwide,
the Five9 Virtual Contact Center is the leading cloud-based contact center
software on the market. In 2011, Five9 was named to Inc. Magazine’s list of
America’s fastest-growing private companies for the second year in a row and
also was named to the San Francisco Business Times’ list of largest software
companies in the San Francisco Bay Area.

The company gives enterprises of all sizes access to sophisticated and
innovative contact center solutions quickly, at a cost of ownership far
lower than traditional premise-based solutions. For more information on
Five9, please visit or call 1-800-553-8159.

About Five9
Five9 is the leading global provider of cloud-based contact center software
for sales, marketing and support. The award-winning Five9 Virtual Contact
Center and Predictive Dialer serve customers of all sizes on five
continents. Customers profit from Five9’s reliable, robust functionality
that provides the best technology, improves agent productivity, and delivers
business flexibility.

Twitter: @CallCtrSoftware and @Five9_Inc

About Adams Street Partners
Adams Street Partners, LLC is a leading private equity investment firm,
providing primary and secondary partnership and direct investment management
services to institutional clients. Adams Street Partners is one of the
largest managers of private equity investments in the world and has one of
the longest histories. Together with its predecessor organizations, Adams
Street Partners has been investing in private equity partnerships since 1979
and managing direct investments in private equity since 1972. Adams Street
Partners has offices in Chicago, London, Menlo Park, Beijing and Singapore.

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