ClickSoftware Introduces SaaS-based End-to-End Service Chain Optimization


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ClickSoftware OnDemand Gives Customers More Choices for Deploying Market’s
Most Advanced Workforce Management Solution

BURLINGTON, Mass., May 6 /PRNewswire-FirstCall/ — ClickSoftware
Technologies Ltd. (Nasdaq: CKSW), the leading provider of automated
workforce management and optimization solutions, today announced
ClickSoftware OnDemand, the first holistic enterprise-level SaaS-based
workforce management and optimization solution. The major innovation,
available today, adds a new choice for customers who can now buy and deploy
ClickSoftware’s entire ServiceOptimization Suite, in a highly scalable,
reliable and flexible on-demand model. Encompassing the full suite of
solutions – including flagship offerings ClickMobile, ClickSchedule and
ClickRoster – ClickSoftware OnDemand delivers a new way for customers to
access the power of a proven portfolio of solutions that can streamline
operations and improve efficiencies across the entire service organization.

“Customers are constantly looking for ways to improve how technology
supports their business and increases the return on their investment.
Enabling a SaaS mode of delivery was a primary goal as we were developing
Version 8, our Service-Oriented Architecture (SOA)-based release of
ClickSoftware’s suite of products that was completed last year,” said Dr.
Moshe BenBassat, Chairman and CEO of ClickSoftware. “We’re extremely pleased
to now bring ClickSoftware OnDemand to the market. Leveraging advances in
cloud computing and the power of Version 8 make it possible to deliver even
the most advanced solutions without any impact on quality, reliability or

Built on the technology that drives the world’s most successful service
organizations – from Best Buy to Telstra to Direct Energy – ClickSoftware
OnDemand gives service businesses a more flexible way to schedule customer
appointments, dispatch the right personnel and resources, and ensure
responsive service is done right – the first time. With a rapid
implementation, customers can be delivering faster and better service within

The software’s benefits include:
. No upfront IT investments
. Reduced IT overhead and skill requirements
. Flexibility to easily extend the number of scheduled resources across an
. Around-the-clock support services
. Choice of functionality from the feature-rich ServiceOptimization Suite
. Straight-forward pricing model
. Flexible choice of a hybrid model, either part perpetual or partially

“Aberdeen’s research is taking an increasing interest in on-demand
deployment models for service solutions, as evidenced by 28 percent of
respondents who claim their interest in SaaS-based mobile solutions for 12
months,” said Sumair Dutta, senior research analyst at Boston-based Aberdeen
Group. “The choice of deployment models for end-to-end workforce management
capabilities such as scheduling, planning and mobility being offered by
ClickSoftware provides organizations with a flexible and scalable deployment
roadmap that matches IT requirements without sacrificing service executive
intentions for increased profitability, productivity and customer

The “One Stop Shop” of On-Demand Workforce Management
With ClickSoftware OnDemand and its flagship offering for small businesses,
ServiceTycoon, ClickSoftware becomes the single source of service
optimization solutions delivered in a SaaS-model. Now, service organizations
of any size – from small businesses with five people to the largest service
operations with hundreds of thousands of service employees – can
differentiate themselves from the competition by delivering the highest
level of customer service, at the lowest total cost. Furthermore, large
organizations which rely on a network of smaller contractors, can automate
the whole service operations with a seamless set of OnDemand offerings.

Pricing for ClickSoftware OnDemand is based on a straight forward cost per
resource, per month. For more information, please visit .

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