CINCINNATI, Ohio — March 29, 2007 — Call Center Magazine has awarded Cincom Systems’ Synchrony(TM) its 2007 Product of the Year for its integrated desktop capabilities for both administrators and agents. Synchrony Central is the administrator’s “command center” that provides quick access to all of the configuration tools, monitors and reports from a single desktop, through a single sign-on. The Synchrony agent desktop brings together all of the back-end applications, resources, history and contacts that an agent needs to interact.
According to the editors of Call Center Magazine, “Synchrony lets call center managers use a Web browser to gain access to historical reports, real-time data feeds, routing rules, workflows and knowledge bases. Although Synchrony Central can cull information from a variety of sources, managers only need to use this one tool to view the information. The Synchrony agent desktop simplifies and streamlines what is often a complex process, enabling agents to work smarter and faster, significantly increase productivity, reduce handling times and improve the customer experience. Synchrony’s desktop has been described as having ‘a chameleon-like functionality’ that adapts to each user. One thing is for certain: training is minimized because agents only need to learn Synchrony, and not a multitude of supporting applications.”
According to Editorial Director Keith Dawson, “Products and services were selected for this prestigious honor based on their innovativeness and their reflecting significant, forward-moving trends that can benefit all call centers. Editors selected based on discussion, consensus and their experience with a broad range of technologies they’ve examined over the last twelve months.”
The Product of the Year Award winners for 2007 will be highlighted in the April 2007 issue of Call Center Magazine. In the past four years, Cincom Synchrony has earned numerous awards and recognition, including a 2006 Best of Show at the Call Center Demo & Conference in Orlando.
Cincom Synchrony is a multi-channel contact center and unified agent desktop solution proven to enhance customer relationships while optimizing agent and business-user efficiency. Available hosted or on-premise, Synchrony provides inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost contact center solution. For more information about Cincom Synchrony, please visit www.cincom.com/synchrony.
About Cincom Systems
Cincom and its partners deliver and support innovative software and services to simplify complex business processes. For nearly 40 years, Cincom has empowered thousands of clients worldwide to transform their businesses and outperform the competition by providing ways to increase revenue, control cost, minimize risk and achieve rapid ROI.
Cincom serves clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Milacron, Siemens, Rockwell Automation and Trane. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to [email protected] or visit the company’s website at www.cincom.com.
