Chotai Joins KANA as Senior Vice President of Engineering


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Former KNOVA Executive to Lead KANA’s Engineering and Product Management Teams

MENLO PARK, Calif. – June 28, 2007 – KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that Sham Chotai has joined the company as senior vice president of engineering. In this role, Mr. Chotai will oversee product management, product development, documentation, and quality assurance for all KANA products.

With almost twenty years of engineering and product management experience in the high tech sector, Sham Chotai has demonstrated a proven ability to build customer-centric technology organizations that are focused on execution and geared for rapid growth. Prior to joining KANA, Mr. Chotai served as Vice President of Engineering at KNOVA Software, Inc., now a division of Consona Corporation. There, his technology leadership and focused execution were critical to the company’s timely delivery of customer service, self-service and intelligent search applications.

“Sham is an industry veteran and an excellent addition to the KANA R&D group,” said Michael Fields, KANA’s CEO and Chairman of the Board. “His experience managing agile engineering teams and product development processes will be instrumental to our growth. Together, Sham Chotai and CTO Charlie Isaacs will enable us to continue to deliver innovative, market-leading customer service solutions.”

Prior to KNOVA, Mr. Chotai was co-founder, CTO, and vice president of engineering at DecisionView Software, an analytics technology company. While at DecisionView, he identified an unaddressed business opportunity and subsequently architected a patented, Web-based enterprise solution linking performance management with predictive analytics. Mr Chotai has also provided technology leadership to a number of startups and large, public companies, including Cognos Incorporated, Agile Software Corporation, Engage I/PRO, Imagicast, Inc. (XperEx) and Red Brick Systems, Inc.

Mr. Chotai holds a Bachelor of Applied Science degree in Electrical Engineering from the University of Toronto, with a specialty in adaptive/intelligent control systems.

About KANA
KANA is a world leader in multi-channel customer service. KANA’s integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they
want, how and when they want it. KANA’s clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA’s award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world’s
largest 100 companies. For more information visit

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