Choose Rouge At Your Own Peril


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Air Canada Rouge is the most incompetent airline. Here is a list of reasons every customer should be wary:

-They inconvenienced me because I had to wait for my bag at baggage claim. The whole reason why I selected this flight is because it was direct. Instead of being a fast, friendly, hassle-free experience, my regulation bag that they took now had to be loaded on the plane and unloaded from the plane by one of their employees. They also now had to track it and get it to me at baggage claim, which they obviously failed at because I waited for one hour.

-The Air Canada Rouge employee instructed me that if I took 2 pounds out of my bag I could carry it on; however, those 2 pounds are still coming on the plane with me whether they are in my carry on, in my briefcase or in my pocket. I invite every Air Canada and Air Canada Rouge employee to educate myself and other travelers of the purpose behind this policy as it makes no sense. The same logic holds true if the 24 1/2 pounds are in the belly of the plane or above me in the overhead compartment.

-Both the beginning and the end of our travel experience was horrible. The five hours on the plane were completely underwhelming as well.

Here is another small list of things I observed during the flight:

-First, the safety announcements are required to be made in both French and English. The Air Canada Rouge employees clearly could not speak French and made a joke about it over the intercom, when this is clearly a regulation requirement. This regulation of the safety announcement in both French and English is way more important than a passenger’s bag being 2 pounds overweight.

-They made an announcement before we took off apologizing because the plane was not properly catered, even though this was the first flight of the day.

-Did I mention the new uniforms are the ugliest uniforms in the history of air travel?

-They failed to mention that you must download the Air Canada app in order to have access to any of their in-flight entertainment. Their in-flight entertainment is unstable, not user-friendly and crashes repetitively.

-They do not offer Internet on this 5 1/2 hour flight.

-They manage to misplace bags on a direct flight. How on earth does that happen? This caused myself and my business partner unnecessary delays, stress and frustration.

What I would most like to know is how many others have had similar horrific experiences on this last incompetent airline?

PS. That was a rhetorical question. After reading the reviews online I pretty much know they are a one star type of company.

Republished with author’s permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.


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