CEMEX Selects Altitude Software IP Solutions for Leading-Edge Customer Service Center


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Growing Global Building Solutions Company Deploys the Altitude IP Contact Center to Deliver Leading Edge Customer Support in the Spanish Market

Madrid, Spain, June 15th, 2007 – Altitude Software, a leading independent contact center solutions vendor, announces today that the Altitude IP Contact Center solution has been selected by CEMEX Spain, the concrete and cement production market leader, to manage its integrated contact center.

The Altitude uCI customer interaction management suite solution, supported by the Altitude vBox IP communications platform, will enable CEMEX’s customer service contact centers to deliver a leading edge personalized customer support program.

According to Lioba Pajares Poncio, customer service manager at CEMEX Spain, “Altitude Software was basically selected due to its customer interaction management solution optimum flexibility and scalability. Another factor was its powerful contact center management tool that we have easily integrated into our customer relationship management system.”

CEMEX Spain has nine cement plants, 111 ready-mix facilities, and 28 land and marine terminals to serve every region in Spain. CEMEX Spain customer service and geographic diversification are usually credited in maintaining the company’s leading market position.

Altitude IP Contact Center to enable agents to become more effective and productive in handling orders and settling incidents and other customer support issues.

The Altitude Software IP Contact Center solution is to be deployed to manage inbound customer calls and provide agents with customer information from the inception of the call. This will enable agents to be more effective and productive in handling orders and settling incidents and other customer support issues. The CEMEX Service Center is a one-stop contact center where customers can place sales orders; make inquiries; discuss concerns and issues, request for technical assistance, etc.

“Altitude Software is committed to help CEMEX launch a number of successful customer-service initiatives in Spain” remarked Raquel Serradilla, Altitude Spain General Manager. “We believe the Altitude IP Contact Center deployment will lead to a noticeable increase in customer service quality and in customer satisfaction, that is central to CEMEX’s business philosophy”

The Altitude uCI, a unified solution suite over IP, manages interactions and improves relationships in a wide range of contact centers. Altitude uCI version 7.5 streamlines IT investments and optimizes human resources, providing businesses with a SIP-based multimedia contact center solution and a wealth of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors.

CEMEX is a growing global building-solutions company that produces, distributes, and markets cement, ready-mix concrete, aggregates, and related building materials to customers and communities in more than 50 countries. Strategically positioned in the Americas, Europe, Africa, the Middle East, and Asia, CEMEX is one of the world’s largest cement traders, with an annual production capacity of more than 93 million metric tons of cement; 66 wholly owned cement plants, more than 1,900 ready-mix concrete facilities,; 394 aggregate quarries, 258 land-distribution centers, and 80 marine terminals.


About Altitude Software
Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations.

Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 700 customers of all sizes (with more than 170.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 14 Offices in four continents. Please visit us at www.altitude.com.

For more information:

Carlos Taveira; Phone: +351 214 129 800; Email: [email protected]

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