CBM News: CRM From Oracle Siebel Picked By Knouen, Police Hunt Beer Man


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A fine morning to one and all, thanks for tuning in to Radio CBM 98.6, the pride of the Greater Fargo metropolitan area, all Petula Clark all the time:

Mimosa Systems says its NearPoint content archiving product was selected by Chichester School District of Boothwyn, Pennsylvania to “help them prepare for eDiscovery” while supporting their e-mail management, disaster recovery and record retention requirements.

“We found that eDiscovery requests could bury our IT staff for up to two weeks,” said Tim McGrath, senior network administrator, Chichester School District. To run its infrastructure, the school district has 40 servers, a HP Procurve backbone and a NetApp StoreVault SAN designed to support its data backup applications.

Needing a better safeguard for its e-mail while simplifying eDiscovery in support of new regulations for the U.S. Department of State Freedom of Information Act, the department turned to what they saw as their only sensible option: Hiring 14-year old Josh Feeney to “come in and do the computer stuff” during study hall.

District Supervisor Herbert O. Finkelstein said Feeney did “a great job” hooking up his home TiVo and “showed me a lot of cool GTA cheats too.”

Disk storage vendor Nexsan Technologies and FalconStor Software, which sells data protection tools, announced a joint effort to market an integrated deduplication product family for high-performance, power-efficient data storage.

The product is based on Nexsan’s storage systems and FalconStor’s File-interface Deduplication System. It’ll be called “Nexsan DeDupe SG (“Speed with Green”),” and will be delivered through Nexsan’s channel partners.

“Nexsan and FalconStor have made a significant leap forward in the area of operating efficiency with the new Nexsan DeDupe SG,” said Lauren Whitehouse, senior analyst, Enterprise Strategy Group.

Radio CBM hopes it goes better than the other Great Leap Forward did.

In sports, Philadelphia Phillies center fielder Shane Victorino filed a police report after getting doused with beer at Wrigley Field.

He was hit with a cup of beer thrown from the bleachers Wednesday night. Speaking of the fan who threw the beer, “I think he needs to be held accountable,” Victorino said. “I hope that he gets the understanding that you can’t be doing things like that.”

Victorino then added he was filing assault charges against “everyone who sprayed me with champagne in the locker room after we won the World Series last year, too.”

Knouen Technologies, which sells products for Oracle’s Siebel CRM, has announced that Laerdal Medical has picked Knouen OfficeSync for Siebel to improve the accuracy of its sales funnel and forecast data.

The Knouen OfficeSync for Siebel CRM product integrates Siebel CRM with Microsoft Outlook, allowing its territory managers, inside sales, field service engineers and education trainers to input customer data using Outlook rather than Siebel.

Industry analyst Herbert Q. Finkelstein said the forecast function is “greatly improved” by the CrystalBall 1.0 add-on. Finkelstein added that The Central Intelligence Agency has recently expressed an interest in medical CRM technology as well, to keep track of “all these Death Panels they’re going to be setting up next year.”

In politics, Dr. Jason Newsom has been removed from his job running the Bay County, Florida Health Department by parodying the “America Runs on Dunkin'” slogan with “America Dies on Dunkin’.”

A county commissioner who owns a doughnut shop and two lawyers who own a new Dunkin’ Donuts on Panama City Beach “turned against him,” according to news reports, and the Florida Health Department forced him to resign.

Representatives of the Krispy Kreme doughnut chain have been in contact with Dr. Newsom about a possible expansion of his “America Dies on Dunkin'” campaign, according to Krispy Kreme spokesman Herbert H. Finkelstein.

Sword Ciboodle has delivered a CRM system to online marketer Vistaprint. The Ciboodlers say now that the first phases of the deployment is complete, the Sword Ciboodle customer interaction platform is “the central technology hub” for Vistaprint’s customer support.

“Our business is constantly evolving, and many of the existing CRM packages in the market were not the right fit for this business environment,” says Michelle Healy, vice president design sales and service, Vistaprint.

Industry analyst Herbert V. Finkelstein agreed, saying Vistaprint has “definitely developed a notochord” and was “heading for full vertebrate stage. The gills might be the next to go.”

That’s the show for today, we’re off to take down the back yard slide we built for the kids.

David Sims
David Sims Writing
David Sims, a professional CRM writer since the last century, is an American living in New Zealand because "it's fun calling New Yorkers to tell them what tomorrow looks like."


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