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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
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Content Type
Think Tank
Page 21
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
Why Marketing Should Own Customer Loyalty
Mukesh Gupta
-
August 19, 2015
Are Bogus Customer Service Stories Hurting Your Cred?
Jeff Toister
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August 14, 2015
Is Unethical Advertising Sufficient Reason For You to Rule Out a Vendor?
Dick Lee
-
August 11, 2015
Customer Success: Not Just for Farmers Anymore
Mike Boysen
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August 8, 2015
Drinking the CX Kool-Aid?
Leigh Durst
-
August 5, 2015
Should you fire, rate or educate your customers?
Adrian Swinscoe
-
July 25, 2015
Has CXM “Jumped the Shark,” trying to be the Theory of Everything?
Bob Thompson
-
July 24, 2015
The fundamental principles of value-based selling
Bob Apollo
-
July 21, 2015
Customer Experience is the New Competitive Battleground in B2B
David Dodd
-
July 20, 2015
Letting The Customer “Opt-Out” Is Not A Nurturing Strategy
Dave Brock
-
July 18, 2015
5 DEADLY Voice of Customer Myths Debunked
Duff Anderson
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July 13, 2015
Is McDonald’s Suffering from a Poor Product – or a Sweeping Change in Customer Tastes?
Dick Lee
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July 8, 2015
How Customer Jobs, Journeys and Decisions are Reinventing Experience Design
Graham Hill
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July 7, 2015
11 Proven Approaches to Customer Feedback Employee Engagement
Adam Ramshaw
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June 26, 2015
Is the Company’s Loyalty to the Customer Temporary?
Shep Hyken
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June 25, 2015
Don’t Delight Your Customers. (?!)
Michael Hinshaw
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June 16, 2015
Customer Understanding Versus Customer Centricity: Which Is The More Effective Enterprise Strategy?
Michael Lowenstein
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June 15, 2015
Ryanair: Profits Do Not Equal Loyalty
Colin Shaw
-
June 12, 2015
Cultivating Goodwill Involves More Than Reducing Customer Effort
Maz Iqbal
-
June 10, 2015
CX Journey™ Musings: Are We Dumbing Down the Customer Experience?
Annette Franz
-
June 5, 2015
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Page 21 of 27
New Posts
Building Brand Loyalty Through Customer Engagement: 5 Easy Tips
Syed Balkhi
-
March 28, 2024
8 Signs That Your Team or Company May Not be a Customer First Team
Cassius Rhue
-
March 28, 2024
Transforming the UK Exhibition Industry: Applying the Four Rs of Sustainability
Carl Garner-Watts
-
March 28, 2024
The Powerful Head Start B2B Marketers Shouldn’t Ignore
David Dodd
-
March 28, 2024
How Bad Is the Pain? Is It Critical?
Peter Cohan
-
March 27, 2024