Think Tank

Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in! Register to get email notifications.

Are your irrational fears holding back your customer and employee experience...

Adrian Swinscoe -

Is Salesforce Worth the Price Premium?

Chuck Schaeffer -

Maybe you are already “doing” CX

Nicholas Zeisler -

Why you don’t want a 360-degree on the customer

Thomas Wieberneit -

Customer Service Metrics Are Ruining Customer Experiences

Chip Kahn -

Have you got what it takes to be a phoenix in...

Adrian Swinscoe -

CX…inside Customer Support?

Nicholas Zeisler -

The Flipside of “The Social Dilemma” – Analytics as the Hero

Jonathan Moran -

The Key to Great CX? Balancing Delight and Ease

Sarah-Nicole LeFlore -

Customer Experience And Politics: Do They Mix?

Adrian Swinscoe -

Are your Customers the goal…Or just part of the machine?

Nicholas Zeisler -

Learn How CX Was the Key Theme in Jeff Bezos’s Recent...

Sarah-Nicole LeFlore -

Trust is More Important Than NPS or CSAT

Tom Anderson -

Now’s not the time to be cutting customer experience funding.

Bob Azman -

Net Promoter Score – Something Every Sales Leader Should Use

Illugi Hjaltalín -

Should we be selling ‘solutions’ or outcomes?

Bob Apollo -

Why It’s Time to Rethink Personalization

David Dodd -

Are You Ready to Go Exclusive with Jane, Your Digital Concierge?

Liliana Petrova -

CX-based Compensation Systems – Do They Work?

Sarah-Nicole LeFlore -

When To Fire A Customer

Syed Balkhi -
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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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