Think Tank

Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in! Register to get email notifications.

How Quickly Will U.S. Consumers “Move Past” COVID-19?

David Dodd -

For CX, Where is not as important as What and Why

Nicholas Zeisler -

Are your irrational fears holding back your customer and employee experience...

Adrian Swinscoe -

Is Salesforce Worth the Price Premium?

Chuck Schaeffer -

Maybe you are already “doing” CX

Nicholas Zeisler -

Why you don’t want a 360-degree on the customer

Thomas Wieberneit -

Customer Service Metrics Are Ruining Customer Experiences

Chip Kahn -

Have you got what it takes to be a phoenix in...

Adrian Swinscoe -

CX…inside Customer Support?

Nicholas Zeisler -

The Flipside of “The Social Dilemma” – Analytics as the Hero

Jonathan Moran -

The Key to Great CX? Balancing Delight and Ease

Sarah-Nicole LeFlore -

Customer Experience And Politics: Do They Mix?

Adrian Swinscoe -

Are your Customers the goal…Or just part of the machine?

Nicholas Zeisler -

Learn How CX Was the Key Theme in Jeff Bezos’s Recent...

Sarah-Nicole LeFlore -

Trust is More Important Than NPS or CSAT

Tom Anderson -

Now’s not the time to be cutting customer experience funding.

Bob Azman -

Net Promoter Score – Something Every Sales Leader Should Use

Illugi Hjaltalín -

Should we be selling ‘solutions’ or outcomes?

Bob Apollo -

Why It’s Time to Rethink Personalization

David Dodd -

Are You Ready to Go Exclusive with Jane, Your Digital Concierge?

Liliana Petrova -
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