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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 87
Performance Metrics
It’s Official: PowerPoint Is Bad for You
Graham Hill
-
April 10, 2007
I Have Seen the Enemy. And They Are Marketers!
Graham Hill
-
April 2, 2007
The Next Management Fad: Customer “Engagement”
Graham Hill
-
April 2, 2007
Cause and Effect: Beware of Ephiphenomenal Effects in Web Analytics
Paul Legutko
-
March 26, 2007
The Unbalanced Balanced Scorecard
Graham Hill
-
March 19, 2007
The Narcissist Running Your Company
Graham Hill
-
March 18, 2007
Don’t Just Collect Customer Satisfaction Data; Do Something With It
Bob Kaden
-
March 12, 2007
Predicting Viral Marketing Success
Graham Hill
-
March 8, 2007
More on Customer Network Value
Graham Hill
-
March 8, 2007
B2B or Not 2B
Dick Lee
-
March 7, 2007
The Increasing Rate of Change
Graham Hill
-
March 6, 2007
Best Buy. Or Maybe Not
Graham Hill
-
March 5, 2007
More on Influencers
Graham Hill
-
March 5, 2007
Customer Service: Dr. Jekyl Versus Mr. Hyde
Graham Hill
-
March 5, 2007
More on Rats in the Restaurant
Graham Hill
-
March 3, 2007
More on Customer Trust
Graham Hill
-
March 2, 2007
Looking at Business … From All Sides
Graham Hill
-
February 28, 2007
Too Much Analysis Leads to … a Bout of Experimentation
Graham Hill
-
February 26, 2007
Has Dell Seen the Web2.0 Light?
Graham Hill
-
February 22, 2007
Thinking About Customer Value
Graham Hill
-
February 15, 2007
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