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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 85
Performance Metrics
So Many Web Analytics Tools–So Little Time
Jim Sterne
-
July 2, 2007
The Customer-Centricity Paradox
Dick Lee
-
June 25, 2007
Does Ethical Mobile CRM Begin With an Integrated Dashboard?
Graham Jarvis
-
June 20, 2007
Too Much Analysis Leads to Paralysis
Graham Hill
-
June 19, 2007
Building a Foundation for Organizational Change
Graham Hill
-
June 19, 2007
Hire People Who Care About Performance!
Akin Arikan
-
June 18, 2007
Focus on the End-User to Illuminate the Path to ROI
Lori Wizdo
-
June 18, 2007
The Origin of Winning, Part II
Daryl Choy
-
June 15, 2007
Win Scoring Metrics–A Sample
Mike Ehrensberger
-
June 11, 2007
Actionable Customer Feedback Can Reduce Defections
Joan Gurasich
-
June 11, 2007
21 Reasons Why You Do NOT Need Web Analytics
Jim Sterne
-
June 6, 2007
Awesome Book on Web Analytics
Akin Arikan
-
June 4, 2007
Six Sygmies Morph Into Pygmies–As Six Sigma Morphs Into “Six Stigma”
Dick Lee
-
June 2, 2007
The Origin of Winning, Part I
Daryl Choy
-
June 2, 2007
Stunningly Awful Demos–The Great Demo! Top Ten List of What NOT To Do
Peter Cohan
-
May 31, 2007
The Dangers of a Database View of the Customer
Jim Barnes
-
May 30, 2007
Political Correctness Gone Mad: Changing the Definition of a McJob
Graham Hill
-
May 24, 2007
Do You Think “Life Time Value” Is a Metric or a Verb?
Akin Arikan
-
May 21, 2007
Neglect Your Contact Center and You’ll Neglect Your Customers
Jodie Monger
-
May 21, 2007
The Limits to Marketing Analytics
Graham Hill
-
May 18, 2007
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