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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 84
Performance Metrics
Improving Sales Effectiveness With Tight Sales Performance Management
Vic Datta
-
September 26, 2007
Does the Ultimate Question Work for Loyalty? My Experience Says Yes
Kevin Turner
-
September 24, 2007
Asking the Next Question To Improve Online Customer Experience
Jim Sterne
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September 20, 2007
Can You Prove Your ROI on Marketing Research Spending?
Bob Kaden
-
September 13, 2007
Marketing Recruitment: “Crew Wanted for Hazardous Journey”
Alan See
-
September 12, 2007
There Are No “Silver Bullet” Measures
Graham Hill
-
September 7, 2007
Net Promoter Score–the Ultimate Question?
John Todor
-
September 4, 2007
Do Sales Engineers Need Their Own Opportunity Management System?
Bob Thompson
-
August 21, 2007
Are Talk of “Hiring” and “Firing” Customers Customer-Centric?
Graham Hill
-
August 17, 2007
How Customer-Centric Are You? Three Simple Questions
Graham Hill
-
August 16, 2007
Firing Customers: Is It Ever a Good Idea?
Naras Eechambadi
-
August 16, 2007
Satisfaction Is Up, Customers Party Like It’s … 1994?
Bob Thompson
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August 15, 2007
Alignment Really Does Make a Difference–to Customers and Employees
David Rance
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August 14, 2007
Measuring Web Site Engagement
Paul Legutko
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July 31, 2007
Sell Your Salesforce on the Importance of Sharing Information
Liz Roche
-
July 23, 2007
The Sadness Surrounding CRM
Dick Lee
-
July 16, 2007
The Era of the Empowered Consumer: Why Do Consumers Generate Content?
Vandana Ahuja
-
July 14, 2007
Should Sprint’s Customer Managers Be Fired?
Graham Hill
-
July 12, 2007
Sprint Fires Its Unprofitable Customers
Graham Hill
-
July 10, 2007
Dissatisfied? Then Just Stop Buying
Graham Hill
-
July 10, 2007
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