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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 80
Performance Metrics
Reclaiming Uncustomers: Don’t Brush Aside Counterfeiting
Tim Phillips
-
April 7, 2008
A Good Web Analyst Is Hard To Find
Akin Arikan
-
March 29, 2008
“Age Verification Bypassed by Cashier”
Andrew Rudin
-
March 26, 2008
The Secret Battle Between Customers and Profits
Graham Hill
-
March 26, 2008
Customer Loyalty and Customer Lifetime Value
Bob Hayes
-
March 25, 2008
From Touchpoint to Catchpoint
Daryl Choy
-
March 22, 2008
Human CRM for Free
Phil Dourado
-
March 21, 2008
Customer Feedback Professionals Do Not Believe the NPS Claims
Bob Hayes
-
March 20, 2008
Top 7 Misconceptions About Web Analytics
Akin Arikan
-
March 20, 2008
Manage Key Accounts as If They Were Key!
Chris Stiehl
-
March 17, 2008
Recalibrating the Meaning of “Relevant”
Elana Anderson
-
March 15, 2008
Is Web Analytics the “Blush-o-Meter” We Have Been Looking For?
Akin Arikan
-
March 13, 2008
Measuring CEM
Shaun Smith
-
March 4, 2008
Top Ten Tips for Deploying CEM
Shaun Smith
-
March 4, 2008
Honor Thy Customer Before He Leaves–Not After
Andrew Rudin
-
February 28, 2008
Attention Retention and Demos
Peter Cohan
-
February 21, 2008
Making a Case for “Overhead”
Jonathan Narducci
-
February 20, 2008
Web 2.0: The New Better Business Bureau
Akin Arikan
-
February 19, 2008
Make Sure Your Entire Organization Is on the Same Path
Chris Stiehl
-
February 18, 2008
Customer Service Is the Best Brand Ambassador for Any Company
David Rance
-
February 12, 2008
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