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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 79
Performance Metrics
Don’t Wait to Improve the Quality of Your Product
Alan See
-
August 18, 2008
Coupon-o-Metrics: Has the Web Changed Coupon Use?
Akin Arikan
-
August 16, 2008
Great Service Has to Be Institutionalized if It Is to Become the Norm
David Rance
-
August 11, 2008
Where the Bucks in Online Marketing Are: Are You Ignoring High-Spending Boomers?
John Todor
-
July 28, 2008
Don’t Just Hand Over Research to Joe in IT; the DIY Age Demands a Lot More Finesse
Jim Barnes
-
July 8, 2008
How Is a Demo Like a Newspaper Article?
Peter Cohan
-
July 7, 2008
Close More Sales by “Seeing” Differently
Craig Elias
-
July 1, 2008
What’s the BIG Deal About “Trigger Events”?
Craig Elias
-
July 1, 2008
Sorry Mr./Ms. Software Salesperson. “Rank & Score” Is Not a Solution You Offer
Brian Steel
-
June 27, 2008
Have the Customer at the Heart of What You Do and Your Business Will Benefit
Alison Bond
-
June 23, 2008
Your Contact Center Can Bolster Retention, Drive Value and Lower Your Costs–if You’d Just Stop Ignoring It
David Rance
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June 16, 2008
Quadrant Chart for Analytics Versus Multichannel Sophistication (Part III)
Akin Arikan
-
June 16, 2008
March Beyond “Can’t Manage What You Don’t Measure”
Akin Arikan
-
June 5, 2008
You’re Not Customer-Centric Just Because You Say You Are
Jim Barnes
-
June 3, 2008
McKinsey Versus Me on Multichannel Marketing (Part II)
Akin Arikan
-
May 27, 2008
Do Your Call Center Workers Like Working There? They Should!
Chris Stiehl
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May 26, 2008
Loyalsticity: A Business Concept for Sports Clubs
Kristian Gotsch
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May 22, 2008
Why a Good Marketing Experience Can Never Be Too Personal: How to Communicate With Millions One by One
Dennis Ladd
-
May 21, 2008
Are Business Books Worth Reading?
Graham Hill
-
May 21, 2008
Three Golden Questions to Ask Consultants
Graham Hill
-
May 20, 2008
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