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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 78
Performance Metrics
Shooting for the Moon and Failing Isn’t Such a Bad Thing
Tim Phillips
-
September 19, 2008
Can Sales Productivity, Ethics and Shareholder Interests Coexist?
Andrew Rudin
-
September 16, 2008
What to Do When Customers Say “No Thanks!” to Marketing
Graham Hill
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September 16, 2008
There’s Something Wrong if Your People Are Hitting Their Marks and Your Customers Are Hitting the Road
Bill Price
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September 12, 2008
Not All Customers Are Alike: How ING Retooled Its Metrics and Doubled Its Conversion Rate
Laura Patterson
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September 12, 2008
PLEASE Buy From Me! The New Ann Taylor Shopping Experience
Andrew Rudin
-
September 10, 2008
Invasion of the Loyalty Cards
Robert Howard
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September 10, 2008
How Advanced Is Your CRM Performance Measurement?
Graham Hill
-
September 10, 2008
Figure Out Why Customers Stay?and Why Some Don’t
Dick Lee
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September 9, 2008
38 CRM Metrics to Keep Your Organization on Track
William Band
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September 9, 2008
The Winner’s Curse: Sometimes It’s Better to Lose a Sale
Andrew Rudin
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September 8, 2008
As Enron Shows, Tying Everything to Profit Is Not the Way to Grow a Business
Alison Bond
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September 8, 2008
Is 99.9% Good Enough?
Alan See
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September 7, 2008
Fun With Web Analytics: How Could You Measure a Paperback Book?
Akin Arikan
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September 7, 2008
Faster, Higher, Stronger: Just Shouting “Sell More” Won’t Cut It
Barry Trailer
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September 4, 2008
Shallow Thinking Ensures That We Get the Kind of Customer Research We Deserve
Jim Barnes
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September 2, 2008
If Customers Say They’re Happy, Why Are They Leaving?
Colin Shaw
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September 1, 2008
What’s Your ROI on Customer Data?
Lynn Hunsaker
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August 30, 2008
“Balance the Field” to Achieve CRM Success in Sports
Kristian Gotsch
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August 26, 2008
Who’s Driving Value for Growth? An Opportunity for Marketers
Lynn Hunsaker
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August 25, 2008
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Page 78 of 91
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Howard Lax
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