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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 77
Performance Metrics
Is Your Focus Lagging?
Lynn Hunsaker
-
November 13, 2008
Capitalizing on Capital Goods Replacement Cycles
Dick Lee
-
November 10, 2008
Profiting From Customer Intelligence in a Recession
Graham Hill
-
November 6, 2008
Are Marketers Really Prepared for the Recession?
Graham Hill
-
November 3, 2008
The Quadruple Whammy: Why Your Customers Are Worth Much Less in a Recession!
Graham Hill
-
October 31, 2008
Where Is the Attitude?: Getting Closer to Customer Loyalty
Kristian Gotsch
-
October 27, 2008
Why Enterprise “Gets” Customer Service 2.0: A Customer Diva Gets the Royal Treatment
Kelly Hlavinka
-
October 20, 2008
If You Can’t Get No Satisfaction, Trade Ratings for Truly Understanding Behavior
Michael Lowenstein
-
October 16, 2008
Now Is the Time for Evidence-Based CRM
Graham Hill
-
October 12, 2008
The Economic Meltdown Will Sort the Wheat From the Chaff
David Rance
-
October 12, 2008
New Research on How Loyalty Drives Future Sales
Graham Hill
-
October 9, 2008
Customer Perceived Value Is Changing … and What to Do About It
Graham Hill
-
October 6, 2008
What Private Equity Teaches Us About CRM in a Recession
Graham Hill
-
October 3, 2008
The Right and Wrong Approaches to Enterprise Master Data Management Journeys
Ravi Shankar
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October 2, 2008
Get Out of Your Comfort Zone to Measure What Matters to Customers
Jim Barnes
-
September 26, 2008
You Can Craft a Commission Plan to Make Reps and Managers Winners
Alan J. Zell
-
September 26, 2008
How Much Can We Blame IT for Bad Customer Service?
Kristian Gotsch
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September 24, 2008
How Much Is Your Loyalty Program Worth?
Graham Hill
-
September 22, 2008
CEO Compensation: Heck of a Job. Take These Millions and Get Out of Here!
Gwynne Young
-
September 19, 2008
Don’t Pin Your Salespeople to Traditional Metrics–and Unprofitable Deals
Chris Stiehl
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September 19, 2008
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