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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 76
Performance Metrics
Seven Ways to Reduce IT Costs with Master Data Management
Ravi Shankar
-
January 13, 2009
Are YOU Prepared… for a Much Deeper Recession?
Graham Hill
-
January 12, 2009
Four Big Steps to Trim Contact Center Costs and Improve Customer Experiences
Bill Price
-
January 9, 2009
10 of the Best Blogs YOU Should Be Reading
Graham Hill
-
January 9, 2009
New Year Forecasting Resolutions
Bob Apollo
-
January 6, 2009
From Good to Great… to Mediocre
Graham Hill
-
January 5, 2009
Best From Top 10 Authors of 2008
Bob Thompson
-
December 31, 2008
Customer Reviews Are a Great Experience Online. Why Not Apply Them Offline, Too?
Akin Arikan
-
December 26, 2008
Why You Need to Get Really Close to Your Customers in a Recession
Graham Hill
-
December 18, 2008
Will This Year’s Sales Assumptions Work in 2009?
Andrew Rudin
-
December 16, 2008
It’s Time to Reinvent Detroit … for Customers
Graham Hill
-
December 5, 2008
Good Riddance to the Bubble. Now Build a Sustainable Business With This Tried and True Three-Point Plan
Alison Bond
-
December 4, 2008
Reporting the Marketing News From Lake Wobegon
Alan See
-
December 3, 2008
Does Customer-Centricity Have to Be a Victim of the Economic Downturn?
Jim Barnes
-
December 3, 2008
Customer Service: “Wow'” Versus “Ow”
Lynn Hunsaker
-
December 2, 2008
Web Analytics from Behavioral Segmentation to Targeting and Interactive Marketing
Akin Arikan
-
November 30, 2008
How Do You Curb Bad Debt? Real-Time Analytics Can Help You Gauge Credit-Worthiness Without Angering Sensitive Customers
Roman Lenzen
-
November 20, 2008
Customer Service Efficiency Delivers a New Customer Checkout Experience
Alan See
-
November 19, 2008
Forget Page Views: Here’s How to Get Your Most Valuable Customers Engaged With Your Web Site and Increase Your...
John Strabley
-
November 13, 2008
Take Three Bites at the Customer Value Cherry
Graham Hill
-
November 13, 2008
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Page 76 of 91
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